Jewel Theme » All Posts Thu, 19 Oct 2017 15:14:08 +0000 en-US <![CDATA[Reply To: More problems!]]> Tue, 19 Sep 2017 13:12:46 +0000 scarletwitch <![CDATA[Reply To: More problems!]]> Mon, 18 Sep 2017 10:16:09 +0000 Liton Arefin Please send your FTP Access to work on your responsive issues.

]]> <![CDATA[Reply To: More problems!]]> Mon, 18 Sep 2017 08:52:09 +0000 scarletwitch <![CDATA[Reply To: More problems!]]> Sun, 17 Sep 2017 23:48:43 +0000 Labluzzaman Hi,
Please send us your admin and ftp details in private we will take a look there.

]]> <![CDATA[More problems!]]> Fri, 15 Sep 2017 12:03:33 +0000 scarletwitch To whom it may concern,

since thinking the website was ok… Many more problems have been discovered!

1. After entering custom CSS code to change the fonts in the header slideshow… This only shows on my local computer and not on mobile or at another location.
2. The mobile version of the website is a complete MESS!!!!!!!
2.1 navigation menu has a strange background???? (see screenshot2-1.jpg)
2.2 the “best deals” box is not responsive and text is “squished together” (see screenshot2-2.png)
2.3 the parallax background behind the testimonials is not there (see screenshot2-3.png)
3. I can’t edit the Slider anymore? Does not appear on page!! (see screenshot-slider.png)

Would appreciate assistance asap.

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]]> <![CDATA[Reply To: Responsive issues]]> Fri, 10 Mar 2017 19:13:27 +0000 Liton Arefin Hello Angelianna,
Please send specific product Link to see the real scenario. And for server chaching problem contact with your hosting provider it’s not our theme’s problem.

]]> <![CDATA[Reply To: Responsive issues]]> Thu, 09 Mar 2017 23:02:20 +0000 Angelianna Still waiting for a reply back on the above question about the click to call link in the mobile header.

We have also now run into issues with the formatting on the product pages:

1. The layout in the ‘visual’ tab of the content editor is not the same layout seen on the product page when published. You have to add in several line breaks manually in the ‘text (HTML)’editor.

2. If you make any changes to the product, like add a new photo, you lose all of the line breaks that were manually added and need to add them in again.

We also seem to be having a server-side caching issue which resulted in very inconsistent behaviour during site testing. Is there a way to manually clear the cache for the weekly menu, product and cart pages?

Overall, this theme is beautiful but we have found it to be quite difficult to use

]]> <![CDATA[Reply To: Responsive issues]]> Thu, 02 Mar 2017 16:23:05 +0000 Angelianna Hello Labluzzaman,

Thank you for looking after the responsive issues.

For the mobiler breakpoint only, we were wondering if it’s possible to add the functionality to the phone icon in the header so that it’s a click to call link?

Please let me know if you need any more info.



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]]> <![CDATA[Reply To: Responsive issues]]> Sat, 25 Feb 2017 20:18:55 +0000 Labluzzaman Hi Angelianna,
Your problems are solved except the last one about contact icon. Can you please describe about it briefly to us.

]]> <![CDATA[Reply To: Responsive issues]]> Fri, 24 Feb 2017 16:56:08 +0000 Angelianna