Jewel Theme » All Posts https://jeweltheme.com/support/forum/wordpress-themes/mama/feed/ Sat, 16 Dec 2017 22:51:54 +0000 http://bbpress.org/?v=2.5.14-6684 en-US https://jeweltheme.com/support/topic/problem-on-retina-menu/#post-18107 <![CDATA[Reply To: Problem on Retina Menu]]> https://jeweltheme.com/support/topic/problem-on-retina-menu/#post-18107 Fri, 15 Dec 2017 16:36:33 +0000 Labluzzaman Hi rita,
We checked your menu problem on our devices, it seems all ok according to our demo.
Thanks.

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https://jeweltheme.com/support/topic/problem-on-retina-menu/#post-18106 <![CDATA[Reply To: Problem on Retina Menu]]> https://jeweltheme.com/support/topic/problem-on-retina-menu/#post-18106 Fri, 15 Dec 2017 10:52:47 +0000 rita https://jeweltheme.com/support/topic/problem-on-retina-menu/#post-18104 <![CDATA[Problem on Retina Menu]]> https://jeweltheme.com/support/topic/problem-on-retina-menu/#post-18104 Fri, 15 Dec 2017 10:51:53 +0000 rita Hi Liton,
unfortunately the problem on the Retina Menu has recurred, perhaps as a result of a wordpress update or following the changes made to improve the display on mobile devices.
Could you please re-fix this? also if you want to tell me “how do you fix it”, if it happens again, as a result of an update, I could solve by myself.
Many Thanks

Do you remember? This is the oldest question
“Also I’ll send you another screenshot to see the X on the Retina Menu, that it must be clicked to disappear, instead in your demo theme if you go to the menu (on the right side up) and you click on a page you want to see, the Retina disappear automatically without click on the X.”

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https://jeweltheme.com/support/topic/other-little-problem-on-my-site/#post-18103 <![CDATA[Reply To: Other little problem on my site]]> https://jeweltheme.com/support/topic/other-little-problem-on-my-site/#post-18103 Thu, 14 Dec 2017 10:29:00 +0000 rita Hi Liton,

unfortunately the problem on the Retina Menu has recurred, perhaps as a result of a wordpress update or following the changes made to improve the display on mobile devices.
Could you please re-fix this? also if you want to tell me “how do you fix it”, if it happens again, as a result of an update, I could solve by myself.
Many Thanks

“Also I’ll send you another screenshot to see the X on the Retina Menu, that it must be clicked to disappear, instead in your demo theme if you go to the menu (on the right side up) and you click on a page you want to see, the Retina disappear automatically without click on the X.”

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https://jeweltheme.com/support/topic/multiple-questions/#post-17929 <![CDATA[Reply To: Multiple questions]]> https://jeweltheme.com/support/topic/multiple-questions/#post-17929 Thu, 23 Nov 2017 17:51:00 +0000 Liton Arefin Hello rgonzalez,
Thanks for understanding. I’m struggling to give the best support for latest Browsers. I’ve tested lots of scripts already, but couldn’t suit anyone. While I make it perfect, i will let you know.
Still searching for the best option.
Anyway, I’ve removed the Logo Option.
Thanks

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https://jeweltheme.com/support/topic/multiple-questions/#post-17904 <![CDATA[Reply To: Multiple questions]]> https://jeweltheme.com/support/topic/multiple-questions/#post-17904 Wed, 22 Nov 2017 18:38:34 +0000 rgonzalez Hello Liton,

My apologies. I did not know that you were still working the issue. So, I saw what you did. But we still seem to have the same issue. Perhaps I am not explaining it correctly. So I have included a screenshot of what I need. Perhaps this will clear up the confusion. We need to have that line “Bargon Web Design Logo” erased. As the animation has the logo, there is no need for the smaller logo. See attached.

As far as the safari issue, I know that will take some time to resolve if you can at all. It seems that browser does not like the latest HTML, CSS, and PHP updates.

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https://jeweltheme.com/support/topic/multiple-questions/#post-17891 <![CDATA[Reply To: Multiple questions]]> https://jeweltheme.com/support/topic/multiple-questions/#post-17891 Wed, 22 Nov 2017 06:46:19 +0000 Liton Arefin Hello rgonzalez,
I haven’t answered, it doesn’t mean that I’m unwilling to resolve your problems. I’ve already seen the problem on iPad, trying to fix your issue asap.

I’ve marked resolved, because your problems was fixed. But another issue raised, I forgot to change. Don’t worry I will fix your video issue also.

I’ve fixed Menu Issue. You’ve set an Image on Menu from “Customization Section”.
I’ve set Main Menu and Overlay Menu. You can change it by your own.
Please give me few time, I’m testing the video issue for last 2 days.
Thanks

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https://jeweltheme.com/support/topic/multiple-questions/#post-17870 <![CDATA[Reply To: Multiple questions]]> https://jeweltheme.com/support/topic/multiple-questions/#post-17870 Wed, 22 Nov 2017 04:20:53 +0000 rgonzalez I am still waiting for you to fix my issue. If you are unwilling just be honest as say that you are unwilling. Also why is this marked resolved when it is not.

Additionally, I understand that you cannot fix the safari issue as this is an issue that has been happening with this theme since 2015. But all I am looking for, is for the empty logo message on the home page to disappear. If you can do that, then I will be out of your hair.

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https://jeweltheme.com/support/topic/google-chrome-and-mobile/#post-17854 <![CDATA[Reply To: Google Chrome and Mobile]]> https://jeweltheme.com/support/topic/google-chrome-and-mobile/#post-17854 Tue, 21 Nov 2017 10:27:06 +0000 rita Ok, thank you very much.

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https://jeweltheme.com/support/topic/multiple-questions/#post-17821 <![CDATA[Reply To: Multiple questions]]> https://jeweltheme.com/support/topic/multiple-questions/#post-17821 Tue, 21 Nov 2017 00:34:55 +0000 rgonzalez Hello Liton. We are still waiting to see if you can help us out with our issues. Please get back to me as soon as possible.

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