Forum WordPress Plugins WP Awesome FAQ Accordian not working

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This topic contains 36 replies, has 8 voices, and was last updated by  Liton Arefin 1 year, 1 month ago.

  • Author
    Posts
  • #7179

    Laura C

    Accordion not working, only shows FAQ as links and page is “Archived”.
    http://www.therosefinchspa.com/faq/

  • #7180

    jemee
    Support
    Posts: 323

    Hi Laura C,
    Send us your Wedsite access and we will find out why FAQ is not working.
    Thank You

  • #9080

    Greg Taylor
    This reply has been marked as private.
  • #9082

    Jewel Theme
    Support
    Posts: 1051

    Hello Laura C,
    You are not using our WP Awesome FAQ Plugin. Please check the Plugin Author URI and let theme know about your problem.
    Thanks

  • #9116

    Greg Taylor

    Same problem.

  • #10587

    b.hiller
    Customer
    Posts: 7

    Hey there,

    Seems like I am having the same problem. I simply cannot find any solution to get the accordion view working…

    http://www.impulsmedia.de/faq-3/

    Maybe I did not define a specific site template to choose or I do not know….

    Could you please help me out?
    Cheers,
    Bastian

  • #10588

    jemee
    Support
    Posts: 323

    Hi b.hiller,

    Please send us your Website Dashboard access privately so that we can check your Website problem.

    Thank You

  • #10589

    b.hiller
    Customer
    Posts: 7
    This reply has been marked as private.
  • #10593

    jemee
    Support
    Posts: 323

    Hi b.hiller,

    Your login URL is not working. Please send again.

    Thank You

  • #10594

    b.hiller
    Customer
    Posts: 7
    This reply has been marked as private.
  • #10616

    b.hiller
    Customer
    Posts: 7
    This reply has been marked as private.
  • #10658

    b.hiller
    Customer
    Posts: 7
    This reply has been marked as private.
  • #10660

    Jewel Theme
    Support
    Posts: 1051

    Hello b.hiller,
    I’ve checked your website. I need your FTP access to fix your Problem. You can check the Premium Version also.

    https://jeweltheme.com/product/wp-awesome-faq-pro/

    Thanks

  • #10661

    b.hiller
    Customer
    Posts: 7
    This reply has been marked as private.
  • #10662

    Jewel Theme
    Support
    Posts: 1051

    Hello b.hiller,
    Then go with Premium Version. De-activate the Free Version and Activate the PRO version. You’ll get more extensive features. Your problems will be solved.
    Thanks

  • #10675

    anne
    Customer
    Posts: 1

    The accordion is not longer working. It was working prior to this, but now the page only shows FAQs in a list and page the top of the page reads, “Archived.”

    http://pickleballratings.com/index.php/faq/

  • #10700

    b.hiller
    Customer
    Posts: 7
    This reply has been marked as private.
  • #10701

    Jewel Theme
    Support
    Posts: 1051
    This reply has been marked as private.
  • #12155

    edgar.leitner
    Customer
    Posts: 7

    Hi,
    Accordion is not working,
    can you please help.

    Best Regards Edgar

    • #12156

      Jewel Theme
      Support
      Posts: 1051

      Hello edgar.leitner,
      Let me know in details what kind of problem you’re facing ?
      Thanks

  • #12157

    edgar.leitner
    Customer
    Posts: 7
    This reply has been marked as private.
    • #12158

      Jewel Theme
      Support
      Posts: 1051

      I cann’t see anything like that you’ve used our FAQ Plugin though it was installed.
      Thanks

  • #12160

    edgar.leitner
    Customer
    Posts: 7
    This reply has been marked as private.
    • #12161

      Jewel Theme
      Support
      Posts: 1051

      Send your WordPress Admin username and password. Without seeing anything I cann’t tell anything.
      Thanks

  • #12162

    edgar.leitner
    Customer
    Posts: 7
    This reply has been marked as private.
  • #12166

    edgar.leitner
    Customer
    Posts: 7
    This reply has been marked as private.
  • #12191

    edgar.leitner
    Customer
    Posts: 7
    This reply has been marked as private.
    • #12192

      Jewel Theme
      Support
      Posts: 1051

      I will take a look again and let you know.

  • #12314

    edgar.leitner
    Customer
    Posts: 7
    This reply has been marked as private.
  • #13525

    leslie.pumper
    Customer
    Posts: 5

    Having the same issue – plugin/accordion working then not. Please assist.

    Careers

    • #13530

      Liton Arefin
      Support
      Posts: 936

      Where is your Plugin? I can’t see anything.

  • #13533

    leslie.pumper
    Customer
    Posts: 5

    This website uses FAQ for its job listings. The plugin is called with short code just below line 1047 (when you view code source). The code used in the page template is:

    <div class=”col-md-12″ style=”position:relative;”>
    <div class=”faq_border”>
    <p class=”contents_title faq”><strong style=”font-size: 17px;”>Ascent Integration, European Operations Positions   <b></b></p>
    <?php echo do_shortcode(‘[faq theslug=”ascent-integration-european-operations”]’); ?>
    <div class=”clear”></div>
    </div>
    </div>
    <div class=”col-md-12″ style=”position:relative;”>
    <div class=”faq_border”>
    <p class=”contents_title faq”><strong style=”font-size: 17px;”>Texstars Positions –   <b>Texstars is located in Grand Prairie, TX</b></p>
    <?php echo do_shortcode(‘[faq theslug=”texstars-positions”]’); ?>
    <div class=”clear”></div>
    </div>
    </div>
    </div>

    Thanks for your assistance.

  • #13535

    leslie.pumper
    Customer
    Posts: 5

    I was asked to assist with this site post-development. I will re-program to use plugin on category instead of slug.

    Thank you for your help –

  • #13563

    leslie.pumper
    Customer
    Posts: 5

    Changed the short code references to category:

    <div class=”col-md-12″ style=”position:relative;”>
    <div class=”faq_border”>
    <p class=”contents_title faq”><strong style=”font-size: 17px;”>Ascent Integration, European Operations Positions   <b></b></p>
    <?php echo do_shortcode(‘[faq cat_id=”60″]’); ?>
    <div class=”clear”></div>
    </div>
    </div>
    <div class=”col-md-12″ style=”position:relative;”>
    <div class=”faq_border”>
    <p class=”contents_title faq”><strong style=”font-size: 17px;”>Texstars Positions –   <b>Texstars is located in Grand Prairie, TX</b></p>
    <?php echo do_shortcode(‘[faq cat_id=”46″]’); ?>
    <div class=”clear”></div>
    </div>
    </div>

    The FAQs are posting correctly, but still no accordion. Webpage: http://aipaerospace.com/careers

    Thank you

  • #13593

    leslie.pumper
    Customer
    Posts: 5

    Thanks for your help Liton – we have found another approach to our situation.

  • #13594

    Liton Arefin
    Support
    Posts: 936

    Great 🙂

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