Forum WordPress Themes ELEVATION Candor Framework

This topic contains 19 replies, has 2 voices, and was last updated by  Liton Arefin 7 months, 2 weeks ago.

  • Author
    Posts
  • #16315

    mamikei
    Customer
    Posts: 58

    I do not know what is wrong with this theme. I had an error message stating “This theme requires the following plugin: Candor Framework.” When I re-installed the plugin, the page layout for the website changed from full width to boxed, the background image in the Donate section is missing, the Team section is completely gone, the video is not showing, the Causes section is gone, the Events are gone, the Partners section is gone and so is the call to action.

    I need this resolved asap.

    http://theafiyacenter.org/

  • #16318

    mamikei
    Customer
    Posts: 58
    This reply has been marked as private.
  • #16319

    Liton Arefin
    Support
    Posts: 957

    It’s very normal to keep up to date. We’ve updated Candor Framework, so that you’ve got updated Plugin notification. Just click begin update and it will be automatically updated.
    NOTE: Your WP credentials isn’t working.
    Thanks

  • #16320

    mamikei
    Customer
    Posts: 58

    Have you looked at my website?
    http://theafiyacenter.org/

    There is nothing but shortcode displayed.

    Attachments:
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  • #16322

    Liton Arefin
    Support
    Posts: 957

    Did you deactivated Candor Framework?

  • #16323

    mamikei
    Customer
    Posts: 58

    No, I did not deactivate Candor.

  • #16325

    Liton Arefin
    Support
    Posts: 957

    Please send correct info of WP Access. I will fix it right now.
    Thanks

  • #16326

    mamikei
    Customer
    Posts: 58
    This reply has been marked as private.
  • #16327

    Liton Arefin
    Support
    Posts: 957

    Did you checked the given access? It’s not working again.
    Thanks

    • #16328

      mamikei
      Customer
      Posts: 58

      Yes I did. ! am able to login just fine. Maybe you need to clear your cache.

  • #16329

    mamikei
    Customer
    Posts: 58
    This reply has been marked as private.
  • #16330

    Liton Arefin
    Support
    Posts: 957

    Fixed !!!

    • #16331

      mamikei
      Customer
      Posts: 58

      The issue is not resolved. Did you look at my website? http://theafiyacenter.org/ Thank you for fixing the shortcode issue, however, the site is still broken. The page layout for the website changed from full width to boxed, the background image in the Donate section is missing, the Team section is completely gone, the video is not showing, the Causes section is gone, the Events are gone, the Partners section is gone and so is the call to action.

      the layout is supposed to look like the demo on Envato.

  • #16333

    Liton Arefin
    Support
    Posts: 957

    Don’t understand what’s going on. I had fixed all your problems on previous supports. It’s almost 2am here, I’ve to go bed now. Till now I’ve given your support. I will take a look tomorrow.
    Thanks

  • #16335

    mamikei
    Customer
    Posts: 58

    I know this is an issue that you have addressed previously. But it has come back. I have not done any maintenance or logged in the site in at least a week. My client informed me of the issue with the theme. What is the status of the fix? Why does this keep happening?

  • #16336

    Liton Arefin
    Support
    Posts: 957
    This reply has been marked as private.
  • #16337

    mamikei
    Customer
    Posts: 58
    This reply has been marked as private.
  • #16340

    mamikei
    Customer
    Posts: 58

    This is frustrating. I purchased this theme with the extended support. I think I have been more than patient but at this point you are not leaving me with any options moving forward. I understand the time difference, and I have worked around that issue. I also know I am not your only client to support. However, I also have a client to report to as well. This theme seems to have some bugs in it that need to be resolved. I have lost time and money because of this theme. If you cannot resolve this I am going to have to report this issue with Themeforest and ask for a full refund.

  • #16344

    mamikei
    Customer
    Posts: 58

    Hello Liton. Any updates?

    Just to recap:
    1. The background image for the DONATE section is not showing. I see it in the backend but it is not showing on the homepage.
    2. The TEAM FEED is not pulling in the team members on the homepage. I see the team member pages in the in the TEAM MEMBER section in the the backend.
    3. The YouTube video is not on the homepage.
    4. The MAIN CAUSES is not showing under the PROGRAM SECTION on the homepage. I see the causes pages in the in the CAUSES section in the the backend.
    5. The EVENTS section is not updating. An event that has passed is still showing on the homapage.
    6. The logo of our partners is not showing in the PARTNERS section. I see it in the logos in the backend but it is not showing on the homepage.
    7. The CONTACT form is not centered.
    8. The background image for the CALL TO ACTION section is not showing. I see it in the backend but it is not showing on the homepage.

    The layout is supposed to look like your Demo. You fixed this before but it seems your updates have changed back.

    Please help.

  • #16348

    Liton Arefin
    Support
    Posts: 957

    Hello mamikei,
    There’s a problem with Visual Composer Updated Version. They’ve changed lots of things. Please don’t update any plugins “Candor Framework” and “Visual Composer”.
    I’ve created a new page for you, and set exactly looks like our Demo.
    http://theafiyacenter.org/homepage/
    Please check with your contents with existing Page.
    I’ve tried my level best to give you good support. If you like to get refund just ask on our Product Page. We will give you full refund without asking any questions.
    Thanks

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