Forum WordPress Themes ELEVATION Cannot activate Visual Composer

This topic contains 16 replies, has 2 voices, and was last updated by  Liton Arefin 6 months, 3 weeks ago.

  • Author
    Posts
  • #15807

    mamikei
    Customer
    Posts: 58

    I am unable to activate my copy of Visual Composer. It keeps saying the update failed. Also, the Visual Composer does not launch. When I click on the button to launch it, it just hangs on the loading page. I purchased this theme because it said the Visual Composer was included. It appears that the only way to receive premium features of Visual Composer is to purchase a separate license. Because I do not have a direct license I have to wait on you, the WordPress theme author, to update Visual Composer on your side and push it to me. I am not a happy customer.

  • #15808

    Liton Arefin
    Support
    Posts: 901

    Hello mamikei,
    Sorry for inconvenience you’ve faced.
    The procedure is simple. I’ve replied on Themeforest though.
    Please send your Website admin accesss and FTP access in Private Message. I will fix your problems.

    I can assure you’ll be Happy Customer 🙂

    Thanks

    • #15810

      mamikei
      Customer
      Posts: 58

      I have deleted the Visual Composer plugin and reinstalled it. I am still getting a message to activate my copy of Visual Composer. The Visual Composer frontend editor still does not launch. It hangs on the loading page.

      Maybe YOU need to activate your copy of Visual Composer and push the update to me. Just a thought. I am still not a happy customer.

      FYI-I have tried to view it on Mozilla, Safari and Google Chrome.

  • #15811

    mamikei
    Customer
    Posts: 58
    This reply has been marked as private.
  • #15816

    Liton Arefin
    Support
    Posts: 901
    This reply has been marked as private.
    • #15817

      mamikei
      Customer
      Posts: 58

      The Front end editor for the Visual Composer is not working. Please see the attached screenshot. I am working on the Home page. http://theafiyacenter.org/wp-admin/post.php?post=1947&action=edit

      Visual Composer will not launch when I click on Frontend Editor. I was told i could have the Coming Soon page active while I work on the website in the background. I can only see the backend.

      This theme was oversold on features and benefits I will not have access to unless I buy my own license for Visual Composer. Very bad business.

      I also paid for extended support which make me even madder.

      Attachments:
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  • #15819

    Liton Arefin
    Support
    Posts: 901

    Ahh, you’re trying to load Homepage on Frontend. Homepage on frontend will not work properly also take lots of times to load because there are many sections on Homepage also all scripts and styles are loading. No theme with Visual Composer compatibility will work like this.

    Please only click “Edit” on very first link on backend, not “Edit with visual composer” . This is the best way to manage. Please take a try and see the Output of your Homepage.
    Thanks

    • #15821

      mamikei
      Customer
      Posts: 58

      That does not make any sense. Visual Composer works on some pages but not the Home page. You do realize this is a one page responsive theme? Technically its supposed to be one page, the HOME page.

      I paid for features AND support that I am not getting. And your “work a rounds” are bad for customer service.

      I am extremely angry.

  • #15822

    Liton Arefin
    Support
    Posts: 901

    Yes, Elevation is a Responsive Theme.

    I Got it. Give me few moments. I’m fixing this right now.
    Thanks

  • #15824

    Liton Arefin
    Support
    Posts: 901

    I’ve checked and it’s fine now. Please check it. Hope you’re Happy now 🙂
    Thanks

    • #15825

      mamikei
      Customer
      Posts: 58

      I can now see the Visual Composer from the frontend. Thank you.

      Now there seems to be another problem.

      It appears the the layout is now boxed instead of full width which is how it showed originally. Where do I go the change this setting back?

  • #15826

    Liton Arefin
    Support
    Posts: 901

    Glad to know that you like it.
    You can change the Page Settings from backend on right side “Templates” from “Page Attributes”. Choose “Default Template” for normal style. There are few Page Templates built in for you.
    If you don’t mind please make this topics as resolved 🙂
    Thanks

    • #15827

      mamikei
      Customer
      Posts: 58

      Please see the attached screenshot. The changes you suggested did not fix the problem.

      Attachments:
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  • #15829

    Liton Arefin
    Support
    Posts: 901

    You need to adjust Revolution slider Settings. If you’re happy with the Position right now. Then I can adjust the Texts for you.
    Also, it’s almost 5am here. I’m just awake for you and giving your support whole night. If you allow me then I can sleep. Note down your issues, I will resolve all issues after sleep.
    Thanks

    • #15896

      mamikei
      Customer
      Posts: 58

      After you fixed the Visual Composer, the layout for my website changed from full width to boxed. Per your instructions, I changed the page template to default style. It is not the same layout as the demo which is the layout I wanted. I want the HOMEPAGE layout to look exactly like the demo looks on Themeforest. I also tried the full width and homepage templates under page attributes. None fixed the issue. Please see the explanation below and attached screenshots.

      Default Template: Boxed layout and the team members are not populating in that area. They did before you fixed the visual Composer. See Default Template screenshot

      Full Width: The navigation bar disappeared, the team members are not populating in that area (They did before you fixed the visual Composer.) and the contact form alignment changed from centered to left aligned. See Full Width Template screenshot

      Homepage Template: Boxed layout and the team members are not populating in that area. They did before you fixed the visual Composer. See Homepage Template screenshot

      My final issue is there is at least 100px of extra space between all the sections.

      I need to have this website completed by next week. I need these issues to resolved as soon as possible.

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  • #15901

    Liton Arefin
    Support
    Posts: 901

    Hello mamikei,
    If you told me before that you want exactly looks like Demo then I would do that instantly.
    I’m already on bed, it’ midnight here. I will do this on very first morning.
    Don’t worry.
    Thanks

  • #15903

    Liton Arefin
    Support
    Posts: 901

    Fixed everything. It looks exactly like Demo.
    Thanks

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