Forum WordPress Themes ELEVATION Contact form

This topic contains 7 replies, has 2 voices, and was last updated by  Liton Arefin 4 months, 3 weeks ago.

  • Author
    Posts
  • #15378

    devin.cuevas
    Customer
    Posts: 32

    Hello Again,

    It appears that there is an issue with the contact form located:

    http://www.freetaxeselpaso.org (Bottom of the page)
    http://www.freetaxeselpaso.org/contact-us/

    All emails are coming through just fine, however, users are not receiving a “message successfully sent” message so users are clicking the send multiple times and duplicate entries are submitted. Is is possible for the form to form fields to disappear and the user receives a “Your message was sent successfully” when user clicks send?

    Also, I tried to setup the reCAPTCHA but the reCAPTCHA button does not display. Thanks!

  • #15379

    devin.cuevas
    Customer
    Posts: 32
    This reply has been marked as private.
  • #15380

    devin.cuevas
    Customer
    Posts: 32

    Disregard the reCaptcha, I was able to figure it out.

  • #15409

    devin.cuevas
    Customer
    Posts: 32

    Hello, any update on this??

  • #15420

    Liton Arefin
    Support
    Posts: 821

    You told that you’ve figure it out. Please check the Contact Form configurations on your Admin Panel. Everything should be fine.
    Thanks

  • #15421

    devin.cuevas
    Customer
    Posts: 32

    I was able to figure out the captcha implementation but the form is still not providing a confirmation submission message:

    It appears that there is an issue with the contact form located:

    http://www.freetaxeselpaso.org (Bottom of the page)
    http://www.freetaxeselpaso.org/contact-us/

    All emails are coming through just fine, however, users are not receiving a “message successfully sent” message so users are clicking the send button multiple times and duplicate entries are submitted. Is is possible for the form to form fields to disappear and the user receives a “Your message was sent successfully” when user clicks send?

  • #15474

    devin.cuevas
    Customer
    Posts: 32

    Any luck with this?

  • #15475

    Liton Arefin
    Support
    Posts: 821

    We’ve used “Contact Form 7” Plugin. It has some configurations. You can check their Support https://wordpress.org/support/plugin/contact-form-7
    Thanks

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