Forum WordPress Themes Foody Delivery of Product

This topic contains 51 replies, has 4 voices, and was last updated by  Scott 7 months, 1 week ago.

  • Author
    Posts
  • #13250

    Scott
    Customer
    Posts: 32

    I paid for this theme so when can I expect to get it?

  • #13251

    Scott
    Customer
    Posts: 32

    See screenshot I attached.

  • #13252

    jemee
    Support
    Posts: 308

    Hi Scott,

    Of course, you will get it. Don’t worry. We got a notification from joanne@momstableonline.com email. Is this your email? Please confirm us.

    Thank You

  • #13253

    Scott
    Customer
    Posts: 32

    confirmed

  • #13254

    jemee
    Support
    Posts: 308
    This reply has been marked as private.
  • #13256

    jemee
    Support
    Posts: 308

    Let me know, if you can download it or not.

    Thank You

  • #13257

    Scott
    Customer
    Posts: 32

    I could download it but the install failed on WordPress. Explanation is that it is missing CSS stylesheet.

  • #13258

    jemee
    Support
    Posts: 308

    Hi Scott,

    Please send us your hosting access and WordPress Dashboard access. We will fix the problem. Of course select “Set as private reply” while sending the hosting access and dashboard access.

    Thank You

  • #13259

    Scott
    Customer
    Posts: 32
    This reply has been marked as private.
  • #13260

    Scott
    Customer
    Posts: 32

    Jemee

    Did you figure out the problem?

    Scott

  • #13261

    jemee
    Support
    Posts: 308

    Hi Scott,

    Please allow 14 hours. It’s after midnight here. I will figure it out after wake up.

    Thank You

  • #13263

    Scott
    Customer
    Posts: 32

    Jemee

    Did you come up with any answers?

    Scott

  • #13264

    Scott
    Customer
    Posts: 32

    Jemee

    You have a CSS.style sheet for your styles but it’s not in a file. You need to include all CSS style sheets in the file but the primary stylesheet must be style.css. Do you think that is the issue?

    Scott

  • #13265

    Scott
    Customer
    Posts: 32

    Jemee

    I have been quite patient but I need to know where we stand.

    Scott

  • #13266

    jemee
    Support
    Posts: 308

    Hi Scott,

    Please visit your Website homepage. I’m working with your Website. Fixing your Website PHP limit problems.

    Thank You

  • #13267

    Scott
    Customer
    Posts: 32

    Hello are you there?

  • #13268

    Scott
    Customer
    Posts: 32

    I did but nothing is working in the customizer.

  • #13269

    jemee
    Support
    Posts: 308

    Go to Theme Option http://momstableonline.scottrooks.com/wp-admin/themes.php?page=foody-theme-options and you can customize it from this panel.

  • #13271

    Scott
    Customer
    Posts: 32

    Let me know when you are done and it is working correctly. I need to start building this website no later than 10am and it is 8:30am now.

    I will need a new install file that has been corrected as well. Because the one I have does not work.

    Thanks
    Scott

  • #13272

    Scott
    Customer
    Posts: 32

    One more thing. I can’t change the phone number on the header using the customizer.

  • #13273

    jemee
    Support
    Posts: 308

    Just go to customizer > Header> Change Phone number. See the image from the following link:
    http://prntscr.com/ck7fe8

  • #13274

    Scott
    Customer
    Posts: 32

    Also your website says 24/7 support so what happens like last night when it gets late for you?

  • #13275

    Scott
    Customer
    Posts: 32

    Are you going to communicate with me or just continue to ignore me? How do you change text on this theme? If I have to change it in the code it defeats the purpose of using wordpress. I’m setting this up as a website not a blog. So I need to be able to show others how to change things. So far this theme has been a total failure. I don’t even have a corrected install file. It appears it was never tested. Maybe you should just return my money and I go find another theme?

    Scott

  • #13276

    Scott
    Customer
    Posts: 32

    Since you are not communicating I will just chargeback my credit card purchase today.

  • #13277

    jemee
    Support
    Posts: 308

    Hi Scott,

    I’m not ignoring you Man. We all are also human. We have to maintain a lot of support at the same time. You have to understand it. You told me that you faced problem while installing the Theme. I’ve fixed it and import the demo data too. You want to change the phone number, I’ve told you how to do this.
    Express your all problems in details with screenshot. I’m gonna fix your all issues.

    I hope you understand.

    Thank You

  • #13287

    Scott
    Customer
    Posts: 32

    Jemee

    Is any of this software ever been tested? Everything I have tried to do is broken. It says on your website 24/7 support yet I have to wait 14 hrs to get an answer or a fix. If you can’t provide 24/7 support don’t say you do. Then you don’t communicate and say it is fixed I can use it. I have to figure that out on my own. I never got a final working install file even though I asked twice. I really don’t care about your problems but I don’t have time to wait every time I try to do a simple task for you to answer in 3-4 hours maybe. So no I don’t understand because I should be done building this site but I am still waiting on answers and have more questions and am pretty frustrated with the fact nothing works.

    Scott

  • #13289

    Scott
    Customer
    Posts: 32

    1.Slider revolution plugin is not activated. I can’t do it because I am not a direct buyer. I need an API code???
    2. Copyright text in footer won’t save and change.

  • #13296

    Scott
    Customer
    Posts: 32

    So are you going to respond or not?

  • #13299

    jemee
    Support
    Posts: 308

    I’ve delivered all issue to our Theme Developer. He will contact you ASAP. He is fixing your issues.

  • #13300

    Scott
    Customer
    Posts: 32

    What about the 24/7 support you don’t have are you taking that off your website?

  • #13301

    Scott
    Customer
    Posts: 32

    It is now been 5 hrs since you said the developer would contact me but I have heard nothing. Why?

  • #13302

    Jewel Theme
    Support
    Posts: 1002

    Hello Scott,
    Thanks for being patience. You’ve got 24/7 Support already. Problem solving can be differ depends on Support Features. I’m Lead Developer. I will take care of your problems now.
    I was on a very long Journey. I needed to take rest. Let me check your problems. Don’t worry, you’ll be happy 🙂
    Thanks

  • #13307

    Scott
    Customer
    Posts: 32

    ok Mr. Jewel Theme exactly when are you going to start taking care of my problems. As you can see I have many and continue to have many. I need to get this website up ASAP (like today). So show me this 24/7 support you are referring to because I don’t see it and am getting increasingly frustrated.

  • #13312

    Jewel Theme
    Support
    Posts: 1002

    Hello Scott,
    I’ve tried to login on your website but couldn’t. Please provide me the info I’m fixing your problems right now.
    Thanks

  • #13313

    Scott
    Customer
    Posts: 32
    This reply has been marked as private.
  • #13315

    Scott
    Customer
    Posts: 32

    are you sending me an api key for revolution slider since I am not a direct buyer?

  • #13316

    Jewel Theme
    Support
    Posts: 1002

    Thanks, I’m on it.

  • #13317

    Jewel Theme
    Support
    Posts: 1002

    Anyone cann’t give License key of any Product to anyone. We’ve purchased Extended License to create Products.
    Don’t worry, you’ll get Update Notification when any External Plugins will be Updated. We always update our Plugins. At this point you don’t needs to Purchase any Plugins.
    Thanks

  • #13318

    Scott
    Customer
    Posts: 32

    I need to get the ability to ditch all the photo’s and replace with mine. I need to attach a woo commerce plugin and add in inventory. Your website says this is WC compatible, is it? I need to develop additional pages is that going to work? Can I attach a mailchimp CTA with a plugin is that going to be a problem?

  • #13319

    Scott
    Customer
    Posts: 32

    So how do I get the ability today to deal with the slider, If you don’t get me a key?

  • #13320

    Jewel Theme
    Support
    Posts: 1002

    Copyright Footer Fixed. Let me know if you’ve anything else.
    Thanks

  • #13321

    Scott
    Customer
    Posts: 32

    What about the rest of my questions and when can I expect a new install file that works in case I need to re-install? Read the forum post it’s full of “anything else”!

  • #13322

    Jewel Theme
    Support
    Posts: 1002

    Hello Scott,
    You can do anything you want. Yes, “Foody – WordPress Theme” supports WooCommerce. You can Add Mailchimp etc…
    You don’t need any key to work with Revolution Slider. Alternatively, you’ve full access without Key!!! Because we’ve given you full Purchased Version by us.
    You can Change Images by your own Images very easily. There’s no limitation on this.
    We’ve build our Own Slider. You’ll get this on http://momstableonline.scottrooks.com/wp-admin/post.php?post=217&action=edit
    You can Change Images any play with Settings.

    If you want to create your own Revolution slider, just place the Revolution Slider Shortcode.

    Hope I make you understandable.

    Thanks

  • #13338

    Scott
    Customer
    Posts: 32

    the rev slider is not changing images and I still don’t have a corrected install package.

  • #13341

    Liton Arefin
    Support
    Posts: 704

    Hello Scott,
    Please send Your Images upload elsewhere like Dropbox Link. I will made an example for you.
    Thanks

  • #13343

    Scott
    Customer
    Posts: 32

    There is only one I want homepage v4 with a static image. So how do I change that image? Don’t need dropbox

  • #13345

    Liton Arefin
    Support
    Posts: 704

    I cann’t access on your website right now. May be you’ve changed the Password.
    Now Problem…
    Find Homepage v4 from “All Pages” You’ll see “Slider” Page under Homepage v4. Edit this “Slider” page and you can change the Static Image.

  • #13347

    Scott
    Customer
    Posts: 32

    Got it Thanks!

  • #13348

    Scott
    Customer
    Posts: 32
    This reply has been marked as private.
  • #13350

    Scott
    Customer
    Posts: 32

    Hey anyone home?

    I. I need someone to look and see why this function doesn’t work.

    2. I can’t get the menu on the home page to work correctly.

    3. How do I get a static page on my home page? Can’t quite understand how the current menu works and which customizer I should use.

    So if anyone is there, now is the time to answer, because JW says you have 24/7 support. Well, do you?

  • #13355

    Liton Arefin
    Support
    Posts: 704

    Hello Scott,
    See, Sidebar Background Color is working. I’ve changed it to another Color.
    I don’t understand what do you mean by Home Page Menu not working… I’m seeing it’s working.
    For Static Homepage go to Settings>Reading set your Static Homepage.
    We’ve 24/7 Support. As a Human we needs to Sleep also. We’ve Support Engineers, he was also tired. We always try to give our best effort. Be patience we are here to help you. Don’t worry.
    Hope you’ve got your answers.
    Thanks

  • #13360

    Scott
    Customer
    Posts: 32

    Sorry, but 24-hour support means someone is there 24 hours. It is fraudulent to say you have something that you obviously don’t. There should be someone different every 8 hours 3 shifts a day.

    Your software is broken it changed the color I set after 48hrs. Your systems don’t work and after a week this software still doesn’t work. WordPress themes should never take longer the 48 hours to build initially.

    I’m going to make this easy on both of us. I want a refund of my $45. I am going to find another theme, which is a shame because this theme really looked like the perfect choice. If I don’t have a refund by Monday morning at 8am EST I will call my credit card company and have them charge you back.

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