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This topic contains 13 replies, has 2 voices, and was last updated by  Jewel Theme 2 years, 2 months ago.

  • Author
    Posts
  • #6003

    Nathalie

    FAQ customer does not appear next to each question. I seem to only be able to globally set my colour preferences.

  • #6005

    jemee
    Support
    Posts: 323

    Hi Nathalie,
    Thank you for contact with us. Have you read the documentation of Wp Awesome FAQ PRO? If you don’t please read it first WP Awesome FAQ Documentation
    If you want to know how to add a new FAQ with color you can read this topic: Create colorful New FAQ
    If you can not solve your problem please send us your admin ID and Password with the private reply and we will inform you when we solve your problem.

    • #6100

      Nathalie
      This reply has been marked as private.
    • #6990

      nathalie

      I have now done both but have not received any assistance.

  • #6055

    Trey

    I’m having the same issue. I just purchased, but I can only globally set the colors. I uninstalled the free version before installing the new plugin, but it’s still acting like it’s the free plugin without the color options on the side. It just has the options on the left to set the colors globally, not the color wheel on the right like in the preview.

  • #6161

    Jewel Theme
    Support
    Posts: 1051

    Hello Nathalie,
    You didn’t give your Website address. So, how can I login and see what’s the real scenario there?
    Thanks

    • #6659

      nathalie
      This reply has been marked as private.
    • #6989

      nathalie
      This reply has been marked as private.
  • #6991

    Jewel Theme
    Support
    Posts: 1051

    Helo nathalie,
    I couldn’t login into your website. Still login access isn’t working. That’s why your problem wasn’t solved. Will you please take a look at the username and password?
    I was waiting for your reply. Definitely, I will solve your problem.
    Thanks

  • #7032

    Jewel Theme
    Support
    Posts: 1051

    Hello nathalie,
    I tried to another browser, now it’s working. I’ve solved your problems.
    Thanks

    • #7038

      nathalie
      This reply has been marked as private.
  • #7040

    jemee
    Support
    Posts: 323

    Hi Nathalie,
    We have fixed your problem. Check this out.
    Thank You

    • #7056

      nathalie

      Thank you!!!

  • #7061

    Jewel Theme
    Support
    Posts: 1051

    Hello nathalie,
    You are most welcome.
    Thanks

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