Forum WordPress Plugins WP Awesome FAQ Pro I purchased FAQ Pro plugin, but how do I get the ZIP File to install it?

This topic contains 9 replies, has 3 voices, and was last updated by  Jewel Theme 1 year, 9 months ago.

  • Author
    Posts
  • #4735

    purchase
    Customer

    Hi,

    I purchased the WP Awesome FAQ Pro plugin, but I only received an order confirmation email from no-reply@2co.com. I didn’t receive any link, ZIP attachment nor documentation how to download the PRO version.

    Thanks
    Joerg

  • #4739

    Jewel Theme
    Support
    Posts: 1002

    Hello purchase,
    You’ll get your Downloadable Link here

    My Account

    Please unzip the File first, you’ll get everything like Documentation, Plugin File etc.

    Thanks

  • #5350

    Mike Noce

    I am getting an error when I select the zip file to load the plug in.

  • #5351

    Jewel Theme
    Support
    Posts: 1002

    Hello Mike,
    Please unzip the File first, you’ll get everything like Documentation, Plugin File etc.
    The main Plugin file is “wp-awesome-faq-pro.zip” file after unzipping the Downloaded package.

    Thanks

  • #5460

    francesca
    Customer
    Posts: 6

    I am having the same issue. The zip file that you mentioned is not part of my download package.

    Thanks,
    Francesca

  • #5461

    Jewel Theme
    Support
    Posts: 1002

    Hello francesca,
    Solved your issue. Check your email for Download link.
    Thanks

  • #5462

    francesca
    Customer
    Posts: 6

    I have no received an updated download link yet. can you please resend the email. you should have the correct email address on file.

    • #5464

      Jewel Theme
      Support
      Posts: 1002
      This reply has been marked as private.
  • #5465

    francesca
    Customer
    Posts: 6

    I received another download link, but it still does not contain a zipfile. Can you please share the zip file.

  • #5918

    Jewel Theme
    Support
    Posts: 1002

    Please UNZIP the Downloaded file, you’ll see another file name “wp-awesome-faq-pro.zip”.
    This is the Installable Plugin.
    Thanks

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