Forum WordPress Themes DO Installation | Update for plugins fail

This topic contains 13 replies, has 4 voices, and was last updated by  Liton Arefin 9 months, 1 week ago.

  • Author
    Posts
  • #11367

    carlos
    Customer
    Posts: 9

    Hi there, I had wrote you a couple of months ago about my installation and how it fails to install or update the following plugins:

    ebor framework
    revolution slider
    visual composer

    but I never heard back from you…

    Today I tried it again and the failure continues… could someone help me?

    Thanks,

    Carlos

  • #11368

    Jewel Theme
    Support
    Posts: 1051

    I was informed you earlier that it’s not a problem on Theme. It’s your Hosting Problem. Please contact with your Hosting and tell them to change your website’s permission to 755.
    Your problem will be solved.
    Thanks

  • #11402

    carlos
    Customer
    Posts: 9

    Hi, I’m not sure you have respond about it before, but it’s ok… I checked with my host and everything seems to be ok… Take a look to the screenshot…

    I need to resolve this issue soon.

  • #11405

    Jewel Theme
    Support
    Posts: 1051

    Hello carlos,
    Please re-upload your Screenshot. I cann’t see it. Or, upload anywhere else(like Dropbox) and place the Link here.
    Thanks

  • #11418

    carlos
    Customer
    Posts: 9
  • #11423

    carlos
    Customer
    Posts: 9

    Hi, any news about this concern???

  • #11424

    Jewel Theme
    Support
    Posts: 1051

    Hello carlos,
    Everything looks fine. Please send your Hosting access and website admin access. I want to take a look.
    Thanks

  • #11489

    carlos
    Customer
    Posts: 9
    This reply has been marked as private.
  • #11496

    Jewel Theme
    Support
    Posts: 1051

    Hello carlos,
    Your issue has been resolved. Everything is fine now.
    Thanks

  • #11504

    carlos
    Customer
    Posts: 9

    Hi, thanks a lot, I’ll check if it works ok and contact you if there is any issue…

  • #11505

    Jewel Theme
    Support
    Posts: 1051

    Okay, Please don’t forget to Rate our Product 5 Star Rating with some good comments. We will give you Priority Support.
    Thanks

  • #14940

    mj
    Customer
    Posts: 2

    Hi I am having a similar issue the Revolution slider and Visual Composer Plugins are failing to install everything is fine on the hosts side please advise as to what needs to be done.
    Kind Regards!

  • #14941

    mj
    Customer
    Posts: 2
    This reply has been marked as private.

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