I submitted a question a while ago (see screenshot) and gave my log-in details as well as FTP details for you to have a closer look. However, my thread was interrupted by other users and my issues are still unsolved and open or I never received a reply. Please respond.
Thanks for contacting with us. I don’t know where you’ve posted before and I cann’t find it also. Can you Please give the previous Ticket link? I will look forward to this.
Note: for separate client and problems should open new ticket. It’s easy to manage.