Forum WordPress Themes DO Mobile version not responsive

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This topic contains 30 replies, has 2 voices, and was last updated by  Jewel Theme 1 year ago.

  • Author
    Posts
  • #12324

    edersarriastudiosvip
    Customer
    Posts: 18

    Hi guys,

    I need you help in my website, the responsive fail in the section services box and portfolio.

    you can help me?

  • #12325

    Jewel Theme
    Support
    Posts: 1002

    Hello edersarriastudiosvip,
    Please send your Website Address. In Which Device Responsive fails? Mention it and send FTP access in Private Message.
    Thanks

  • #12334

    edersarriastudiosvip
    Customer
    Posts: 18
    This reply has been marked as private.
  • #12335

    edersarriastudiosvip
    Customer
    Posts: 18

    If send good, my previous message?

  • #12336

    Jewel Theme
    Support
    Posts: 1002

    We’ve requested to you send some Screenshots and Device named you’re seeing not Responsive. We will fix that. Without any clue both we’re in dark. Problem will not be solved. Please let us know the details.
    Thanks

  • #12338

    edersarriastudiosvip
    Customer
    Posts: 18

    Screenshots of divece Galaxy Note 3, the fail is in cell phone phablets

  • #12339

    edersarriastudiosvip
    Customer
    Posts: 18

    Apparently there is an error in the forum does not allow upload images. link of the image here. http://j.mp/1YpsxOk

  • #12340

    Jewel Theme
    Support
    Posts: 1002

    Thanks for the Screenshot Image. Please allow us 48 hours to solve your problem.
    Thanks

  • #12345

    Jewel Theme
    Support
    Posts: 1002

    Please send your WordPress Admin Username and Password.
    Thanks

  • #12347

    edersarriastudiosvip
    Customer
    Posts: 18
    This reply has been marked as private.
  • #12348

    Jewel Theme
    Support
    Posts: 1002

    Hello edersarriastudiosvip,
    Please check now. Hope everything is fine now.
    Thanks

  • #12349

    edersarriastudiosvip
    Customer
    Posts: 18

    Oh Great!,

    You can explain how he solved the problem?

    Thanks for you help.

  • #12350

    Jewel Theme
    Support
    Posts: 1002

    The problem is somehow not getting theme css file. I’ve fixed it.
    If you like our Support Please don’t forget to give a 5 Star Rating with some comments. You know it will help us a lot for better product quality and service.
    Thanks

  • #12351

    edersarriastudiosvip
    Customer
    Posts: 18

    Great! I have rated the theme with 5 stars. You deserve it.

  • #12352

    Jewel Theme
    Support
    Posts: 1002

    Thanks a lot 🙂 If you need any help we’re here to help you.
    Thanks

  • #12477

    edersarriastudiosvip
    Customer
    Posts: 18

    Hi team,

    i need you help with my website, I make changes in the CSS and after a while they will reset to its previous state.

    you helped me before and you have created a new file called ebor css-theme-style.css and I make changes but the next day returns to its previous state.

    help me plis..

    Thanks

  • #12478

    Jewel Theme
    Support
    Posts: 1002

    Hello,
    How it’s possible to return previous state !!!
    What do you want now ? Let us know the details.
    Thanks

  • #12480

    edersarriastudiosvip
    Customer
    Posts: 18

    No, I do not want to return to the previous state.

    I only that make changes to the css file and then the next day the changes are cleared and returned to the previous state. and I do not want to return to the previous state.

    It is rare but Ebor-theme-style.css file does not save changes.

  • #12481

    Jewel Theme
    Support
    Posts: 1002

    There’s is no file like this Ebor-theme-style.css we’ve only one files and the minified version of the Theme CSS file.
    theme.less file and theme.min.css file. You’re seeing the source code the CSS file link-rel.
    I think you’ve updated your Theme.
    Thanks

  • #12486

    edersarriastudiosvip
    Customer
    Posts: 18

    look, the last week you helped me with a support about the template adaptability and you created a file called css ebor-theme-style.css and with that file you fixed the template adaptability , but now i want to make some colors changes and fonts , so i make the change but for the next day the template becames to be the say template that it used to be on the day number one, wich it means that it is not keeping the changes , it is rebooting by it self

    Rigth here you have the screenshoot of the file you used on the temple css ebor-theme-style.css .
    http://goo.gl/r8hHjU

  • #12487

    Jewel Theme
    Support
    Posts: 1002

    Ahh, it’s a cached version of your Theme file.
    Anyway, please do some changes again and give me your Admin Username and Password in Private Message. I will observe it, don’t worry.
    Let me know when your changes will be done. I will take a look at the situation.
    Thanks

  • #12490

    edersarriastudiosvip
    Customer
    Posts: 18
    This reply has been marked as private.
  • #12559

    edersarriastudiosvip
    Customer
    Posts: 18

    Hi team, the problem persist.. 🙁

    help me please..

  • #12560

    Jewel Theme
    Support
    Posts: 1002

    That means, your website again gone previous state ?

  • #12561

    Jewel Theme
    Support
    Posts: 1002

    Please check your admin access, I cann’t access on your Dashboard.

  • #12562

    edersarriastudiosvip
    Customer
    Posts: 18

    Excuse me, Check now!

  • #12563

    edersarriastudiosvip
    Customer
    Posts: 18

    the file ebor-theme-styles.css follow change in the next day.

    Check now the access in dashboard.

  • #12564

    Jewel Theme
    Support
    Posts: 1002

    Can you tell me please what kind of Changes? It restores the Default States or something else ?

  • #12565

    edersarriastudiosvip
    Customer
    Posts: 18

    Changes in CSS types font-family, background-color in footer, and font-size and font-color.

  • #12566

    edersarriastudiosvip
    Customer
    Posts: 18

    This is the file with the changes you desire.

    http://misterbranding.co/ebor-theme-styles.css

    but the next day returns to its original state.

  • #12567

    Jewel Theme
    Support
    Posts: 1002

    I hope this time it will be okay.

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