Forum WordPress Themes ELEVATION PHP Fatal error when using the Frontend Editor

This topic contains 17 replies, has 3 voices, and was last updated by  Jewel Theme 1 year, 1 month ago.

  • Author
    Posts
  • #13162

    vikneswaran.gobalakr
    Customer
    Posts: 18

    Hello,

    When I tried to use the Frontend Editor to edit HOMEPAGE, the visual composer was loading forever. I then forcibly tried to disable the overlay thing via Firefox Inspection and found the PHP error as attached.

    Can you help to look into it?

    Thanks!

  • #13163

    vikneswaran.gobalakr
    Customer
    Posts: 18

    Just incase if you don’t get the attachment, here it is:

    View post on imgur.com

    FYI, my PHP memory limit is 256M

  • #13165

    jemee
    Support
    Posts: 322

    Hi vikneswaran.gobalakr,

    Thank you for contacting us. Please send us your website dashboard access and hosting access privately. We will take care your problem.

  • #13166

    vikneswaran.gobalakr
    Customer
    Posts: 18
    This reply has been marked as private.
  • #13167

    jemee
    Support
    Posts: 322

    Thank You. We will check this and then inform you.

  • #13169

    vikneswaran.gobalakr
    Customer
    Posts: 18

    Hi,

    Any update?

  • #13170

    jemee
    Support
    Posts: 322

    Hi,

    Sorry to say that, your FTP access is not working. The Dashboard access is okay. I need the perfect FTP access or hosting access now. Please, send me the hosting access and I’m doing it right now.
    Sorry for the late.

    Thank You

  • #13171

    vikneswaran.gobalakr
    Customer
    Posts: 18
    This reply has been marked as private.
  • #13172

    jemee
    Support
    Posts: 322

    Thank you. It works. I’m doing it right now.

  • #13174

    vikneswaran.gobalakr
    Customer
    Posts: 18

    Hello,

    Is there any update or progress on this? Any lead on why this is happening?

    I have a tight deadline and really looking forward to customize the theme ASAP.

  • #13175

    jemee
    Support
    Posts: 322

    Hi,

    This problem happens for your hosting permission. The theme can’t run the stylesheet. I’ve delivered this issue to our developer. Will inform you after fix this issue.

    Thank You

  • #13176

    Jewel Theme
    Support
    Posts: 1051

    Hello vikneswaran,
    Please take a look now. Hope you like it.
    Thanks

  • #13181

    vikneswaran.gobalakr
    Customer
    Posts: 18

    Hello,

    I still can’t edit the Homepage using Frontend Visual Composer and getting the same PHP Fatal error as initially reported.

    Did you tried this?

  • #13206

    vikneswaran.gobalakr
    Customer
    Posts: 18

    Guys,

    Been 4 days and not a single reply from any of you!

    I still can’t edit this theme from the Frontend Visual Composer as it is loading forever!!

    If it’s too hard for you guys to solve this, please refund my money.

  • #13207

    jemee
    Support
    Posts: 322

    Hello vikneswaran,

    We are very sorry. Our team members are on a Religious vacation. I’m taking care your problem now.
    Please hold on and allow me some time.

  • #13208

    jemee
    Support
    Posts: 322

    Hi vikneswaran,

    I’ve fixed it. Just login your Dashboard. Go to pages> edit page. Click on backend editor.
    See the screenshot.

    Thank You

  • #13209

    vikneswaran.gobalakr
    Customer
    Posts: 18

    No, it’s not fixed and no, I do not want to use the backend editor. There’s nothing to be ‘fixed’ for the backend editor as it is fine.

    My only problem now is the Frontend visual composer – Did you even tried to reproduce the problem? It is still loading forever for me!

    Just go to PAGES > ALL PAGES > HOMEPAGE > Edit with Visual Composer and you can see the problem yourself!

  • #13221

    Jewel Theme
    Support
    Posts: 1051

    Fixed your Problem. Please check it now.
    Thanks

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