Forum WordPress Plugins WP Awesome FAQ Pro Problem with FAQ Sorting

This topic contains 5 replies, has 3 voices, and was last updated by  jemee 1 year, 7 months ago.

  • Author
    Posts
  • #7497

    Stadt
    Customer
    Posts: 4

    Hello Jewel Theme,

    me again 😉

    First we had the problem with the collapsed view who wasn’t working properly.

    No we discovered another problem. The sorting isn’t working. Neither in the View “All FAQ”, “Custom FAQ”, nor “Nested FAQ”. I can sort the FAQ in the Admin menu.
    The “All FAQ”-Page (Admin Backend) show me the FAQs properly sorted. On a normal page with shortcode i can only switch between ASC and DESC. Both show me the FAQ in the order the entries where created and ignore the custom sorting order.

    How can i fix this?

    Greetings
    Tobias

  • #7500

    Jewel Theme
    Support
    Posts: 1002

    Hello Stadt,
    Please send your Sitename, WP Admin Username and Password, FTP access in Private. I want to take a look. I will solve your problem. Don’t worry 🙂
    Thanks

  • #7535

    Stadt
    Customer
    Posts: 4

    Hello Jewel,

    the problem is that we use the plugin for an intranet site. No Access from outside.
    Is the sorting css or php releated?

    Greetins
    Tobias

  • #7546

    Jewel Theme
    Support
    Posts: 1002
    This reply has been marked as private.
  • #7565

    Stadt
    Customer
    Posts: 4

    Is this the free FAQ tool? With the attached Plugin i have no option to Sort the FAQ in the Backend. Also there’s no FAQ Settings Entry. I use the latest Version of WordPress.

    I’ll try to port the website on an internet webspace by the end of the week.

  • #7567

    jemee
    Support
    Posts: 311

    No, This is the pro version plugin.

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