- October 9, 2015 at 1:28 pm #7497
Hello Jewel Theme,
me again 😉
First we had the problem with the collapsed view who wasn’t working properly.
No we discovered another problem. The sorting isn’t working. Neither in the View “All FAQ”, “Custom FAQ”, nor “Nested FAQ”. I can sort the FAQ in the Admin menu.
The “All FAQ”-Page (Admin Backend) show me the FAQs properly sorted. On a normal page with shortcode i can only switch between ASC and DESC. Both show me the FAQ in the order the entries where created and ignore the custom sorting order.
How can i fix this?
- October 9, 2015 at 5:05 pm #7500
Jewel ThemeSupportPosts: 1002
Please send your Sitename, WP Admin Username and Password, FTP access in Private. I want to take a look. I will solve your problem. Don’t worry 🙂
- October 12, 2015 at 12:19 pm #7535
the problem is that we use the plugin for an intranet site. No Access from outside.
Is the sorting css or php releated?
- October 13, 2015 at 1:41 am #7546
Jewel ThemeSupportPosts: 1002This reply has been marked as private.
- October 13, 2015 at 11:29 am #7565
Is this the free FAQ tool? With the attached Plugin i have no option to Sort the FAQ in the Backend. Also there’s no FAQ Settings Entry. I use the latest Version of WordPress.
I’ll try to port the website on an internet webspace by the end of the week.
- October 13, 2015 at 12:35 pm #7567
No, This is the pro version plugin.
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