Forum WordPress Themes ELEVATION SITE NOT LOADING…AGAIN!

This topic contains 7 replies, has 2 voices, and was last updated by  Liton Arefin 5 months ago.

  • Author
    Posts
  • #16710

    chris2
    Customer
    Posts: 49

    I just updated plugins, etc and now my site is not loading at all. This is not the first time this has happened. I need my site back up and I need to know why it keeps going down when plugins are updated! I can’t continue to work with a theme that crashes every time things are updated as suggested within the theme. I am also getting a message that the Candor Framework needs to be updated, but I did not update that one as last time you said you had no idea why it was saying to be updated. Can these issues be fixed…please?

  • #16711

    Liton Arefin
    Support
    Posts: 936

    Hello chris2,
    Please send your FTP and WP Access. I need to see what’s going on there.
    Thanks

  • #16712

    chris2
    Customer
    Posts: 49
    This reply has been marked as private.
  • #16722

    chris2
    Customer
    Posts: 49

    Please I need my site fixed. I sent FTP info thru private message and email…please provide update.

  • #16723

    chris2
    Customer
    Posts: 49

    Hello, can you please update me on the status. My website has been down for 3 days now.

  • #16724

    chris2
    Customer
    Posts: 49

    I tried to do a Live Preview of one of the other themes that I have (trying to use something so I have a website to use until you fix this) I can’t even preview another theme due to errors listed in Elevation Theme. Please see attached screen shots…I really need this site to work.

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  • #16727

    chris2
    Customer
    Posts: 49

    I deactivated all plugins and reactivated one at a time. It appears that the Redux Framework plugin was causing the errors. Not sure what that does, but now my Rev Slider header is way up under the top navigation bar. I will continue to mess with it and see if I can get it to line up properly. Is the Redux Framework a plugin that is needed for the Elevation Theme to display properly.

  • #16728

    Liton Arefin
    Support
    Posts: 936

    Hello chris2,
    Thanks for being patience. I can’t login with your Credentials you’ve sent on email.
    Redux Plugin is required Plugin for Theme Options of Elevation Theme. I don’t know what they’ve done on update.
    I need to see first. Please send your WP and FTP both access in Private Message. I will fix your Live Preview Problem.
    Thanks

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