Forum WordPress Themes VideoStories WP The VidoStories Theme Problem

This topic contains 58 replies, has 3 voices, and was last updated by  Liton Arefin 4 hours, 12 minutes ago.

  • Author
    Posts
  • #18120

    Angelren
    Customer
    Posts: 37

    Dear Sir,

    I encounter the following issues in my designing and data processing
    First of all
    1. I can not import data from IMDB
    That is not a big issue for now, since I don’t need it very much
    2. How can I embed Youtube or Vimeo Video?
    3. Can I use the theme on two domains, one is main domain the other is second domain?

    Thank you for your answer.
    Happy Hoilday!
    Tracy

  • #18121

    Angelren
    Customer
    Posts: 37

    Sorry, I don’t understand BBCodes, what is that?
    Any link to the instruction. My point is
    Is there any detail design instruction to the website’s catageries design, I hope there is a demo.

    Also could you fix the IMDB import problem for me, do I need to give you assess to the wordpress?

    Thank you

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  • #18123

    Liton Arefin
    Support
    Posts: 1008

    Hello Angelren,
    Please send your WP and FTP access in Private Message.
    Thanks

  • #18124

    Angelren
    Customer
    Posts: 37

    can I send here? How I access my WP?

  • #18125

    Liton Arefin
    Support
    Posts: 1008

    Yes, please send here just mark the Checkbox “Set as private reply” below this Editor.

  • #18126

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18127

    Liton Arefin
    Support
    Posts: 1008
    This reply has been marked as private.
  • #18129

    Angelren
    Customer
    Posts: 37

    Hello, how is it going?
    Do you work on it?And fix the problem?

  • #18130

    Liton Arefin
    Support
    Posts: 1008

    Please check, You didn’t send your website URL, not even CPanel URL. I don’t know what’s your website address.
    I need to Access both WordPress Dashboard and CPanel.
    Thanks

  • #18131

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18132

    Liton Arefin
    Support
    Posts: 1008

    Will you please check your website address? It’s showing not found.
    I also need your WordPress Admin access.
    Thanks

  • #18135

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18136

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18137

    Liton Arefin
    Support
    Posts: 1008

    Hello,
    Again your WP Username and Password is wrong. Please check before send me.
    Thanks

  • #18138

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18139

    Liton Arefin
    Support
    Posts: 1008

    Wrong…

  • #18146

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18150

    Liton Arefin
    Support
    Posts: 1008

    Hello,
    I don’t know what you’ve done on your website and causing this kind of problems.
    We can fix this also, it will little costly.
    Now multiple domains, you’ve Purchased Single Domain License. To being honest you cann’t use same Theme in two Domains at a time.
    It’s up to you what do you want to do.
    Thanks

  • #18151

    Angelren
    Customer
    Posts: 37

    Hello,
    Sorry, I didn’t do much except import the template of the Theme. When I attempt to import some IMDB by just click the name but cannot automatically import anything, I try now to register a new user, but and take a try if I can use the user ID and password which you ask to access the wordpress operation, That is all I did.

    You may check in and see the activities. I dont know why You cannot access as I do to the wordpress editoring platform with cpanel ID and password. That is all I have and I don’t know the wordpress ID and password, where to find them?

    BUt I don’t really need the import IMDB function very much now.

  • #18152

    Liton Arefin
    Support
    Posts: 1008

    I really don’t know what’s going on there. I wanted to see the IMDb import option on backend. What’s the real scenario. I cann’t login that’s why I cann’t help you. Also you’ve mentioned that you’ve faced the same problem.
    Please contact with Bluehost/Your Hosting Company. Let them know the problem. I think they can help you on this.
    Thanks

  • #18153

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18154

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18155

    Angelren
    Customer
    Posts: 37

    Let me know when you fix it, thank you very much!
    If you really that helpful, and you need extra money I would like to offer if it is not very much.

    Thank you for your time!

  • #18157

    Liton Arefin
    Support
    Posts: 1008

    Now, I can access now on Backend. But on Front end not showing. I can only fix our Theme’s problem. But for server related problems we cann’t handle. If you want then it’ll need money of course.
    Please contact with your Hosting Support. They’ll fix you for free. Let me know what they says. I need to fix your problem asap.
    Thanks

  • #18158

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18163

    Liton Arefin
    Support
    Posts: 1008
    This reply has been marked as private.
  • #18167

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18168

    Liton Arefin
    Support
    Posts: 1008

    Please check your website access.

  • #18170

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18171

    Liton Arefin
    Support
    Posts: 1008

    Hello,
    Fixed your problem. We’re expecting a 5 Star Rating on “VideoStories” with some good comments. It will help us a lot. If you can do this, we’ll grateful to you.
    Thanks

  • #18172

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18174

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18176

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18182

    Liton Arefin
    Support
    Posts: 1008

    Hello,
    1. For Video Upload. If you’re familiar IMDb data. You may know that IMDb doesn’t give any Data via API. They don’t share their data. There are few third Party websites, you need to register with them then you can grab their data. But no Video. Because Video importing isn’t easy also it’ll take lots of time for importing. Users only needs Data and we’ve made it very simple just like “Title” or “Link”. If you need to Import Video then you’ve to import manually.
    2. You didn’t reset and save your Permalink. That’s the reason you’re seeing Error Page. I’ve fixed it. Please check now: http://theawakentimes.org/black-panther/
    3. Checkout the Archive page: You need either Poster Image/ Upload Featured Image. Then Thumbnail problem will be solved.

    Movies:
    1. Uploading Option is completely Server related. We cann’t handle it. You can upload anything you want. Please contact with your Hosting Provider to Increase the Upload limit.
    2. I don’t understand exactly what do you want to say about “Embed video link cann’t be transferred to social media”.

    Both “CMB2 Grid” and “Visual Composer” plugin installed on your website.
    Thanks

  • #18195

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18196

    wildcard7
    Customer
    Posts: 10

    I cannot change or delete the images in the video category section of the theme. The buttons are not working (they do nothing when I click on them.

    Please give me the fix…

    Thanks,
    Mike

    Attachments:
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  • #18199

    Angelren
    Customer
    Posts: 37

    Customerize problem
    1. The customerization option is limited.
    I cannot change the menu bar’s color, add another hyper link on the top.
    2. I cannot change the layout of the website, the section’s hight
    Do I need to learn the CSS language to do so?
    Tell me how can i revise and customerize them all?

    If that is the case, then I have to see the instruction such as this:https://www.youtube.com/watch?v=OVoXDk8ps10&t=3437s ?

    Thank you for your kind assistance

  • #18200

    Angelren
    Customer
    Posts: 37

    I also have another question.

    When I add a post, I notice there is no menu or categeory choice for the post to appear under.
    Which make it very different arrange and organize the posting video or written articles.

    Below is the limitation of the video posting limit: 64MB, that is fastrating, as I cannot upload any good video with this limitation, can you fix it and change the upload limitation into unlimited? Thank you

  • #18205

    Liton Arefin
    Support
    Posts: 1008

    Hello Angelren,
    Bluehost will never tell like this that, this is Template Problem. But it is Server Configuration Problem, you can Increase by your Configuration File, never from a Theme/Template.
    No WordPress Theme or any codes can control this kind of Server Uploading Restrictions. We didn’t do that also. I understand that you’re telling me to fix this, I tried before and today also. That’s why I told you to contact with Bluehost. Because somehow it’s not working. Not all configurations can be changed from WordPress Admin also. I need hosting Access.

    Fixed Category Image issue.
    Thanks

  • #18221

    Angelren
    Customer
    Posts: 37

    Thank you for clearing this up, Liton,
    More questions:
    Now I have already installed, file manager plugin and Youtube player plugin, both in the free mode.Do you think I should go pro on Youtube player plugin even with all the function of your template?

    Also, it is weird that when I try to upload a URL youtube according to the Youtube plugin, and click insert into the editor, it appears not as video but as written code. And when I try to open it from the website, it doesn’t work.

    In addition, I find that when I try to redesign the menu, some of menu lists, there is no URL link, how can I add one?

    Attachments:
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    • #18227

      Liton Arefin
      Support
      Posts: 1008

      Hello Angelren,
      WordPress has its own embed system. You don’t need any third party plugin. On Editor just place the URL or youtube video, WordPress will do the rest.
      I’ve made an example for you: http://theawakentimes.org/hello-world/
      You can see by editing the Post.
      I don’t understand exactly what do you want on Menu. You can change them. Menu has no restrictions. You can add/delete anything you want from Menu.
      Thanks

  • #18223

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18225

    wildcard7
    Customer
    Posts: 10

    I cannot change or delete the images in the video category section of the theme. The buttons are not working (they do nothing when I click on them.

    Please give me the fix…

    Thanks,
    Mike

  • #18228

    Liton Arefin
    Support
    Posts: 1008

    Hello wildcard7,
    We’ll give update by tomorrow with fixing the Category issue and other minor fixes.

    Thanks

  • #18242

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18246

    wildcard7
    Customer
    Posts: 10

    Did you get the update with the fixes?
    (I cannot change or delete the images in the video category section of the theme. The buttons are not working (they do nothing when I click on them.)

    Thanks,
    Mike

    • #18250

      Liton Arefin
      Support
      Posts: 1008

      Hello wildcard7,
      Mixing several person problems on a specific Topics can delay or mislead Support Issues. Please create a different Ticket ID and send your WP and FTP Access. I will resolve your issue. I need to work on your files.
      Thanks

  • #18247

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18248

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18256

    Angelren
    Customer
    Posts: 37

    Hi, what about my problem?
    Awaiting for your response please check the note I left before. Thank you!

  • #18260

    Liton Arefin
    Support
    Posts: 1008

    I cann’t see anything. You’ve changed Username and Password.
    Thanks

  • #18261

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18275

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18276

    Liton Arefin
    Support
    Posts: 1008

    We’ve Developed our Theme to embed “video” shortcode supported by WordPress. The Plugin you’re using doing the same thing. I’ve removed Header Video Part. Hope you’ll be happy now.
    Thanks

  • #18296

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18298

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18304

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18306

    Angelren
    Customer
    Posts: 37
    This reply has been marked as private.
  • #18308

    Liton Arefin
    Support
    Posts: 1008

    It may be Overrides Themes style with external plugin you’re using.
    You don’t need other Plugins like Elementor. You can use Visual Composer, our theme built with this.

    If you’ve Poster image then Upper Imager will appear. Otherwise, normal content will show.

    Thanks

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