Forum WordPress Themes Memorials Theme and slider revolution don't work

This topic contains 24 replies, has 3 voices, and was last updated by  sekou 1 year, 9 months ago.

  • Author
    Posts
  • #9664

    sekou
    Customer
    Posts: 16

    Hello, I am having some trouble with this theme.

    1. When I upload the theme and demo content the theme just doesn’t look like the demo website. http://www.themanoratstmarys.org.php56-18.dfw3-2.websitetestlink.com/
    Nothing appears under the nav and the nav seems to not function

    2. When I try to import the slider revolution for the home page, the import send me to an blank page with a 0 on the page.

    3. The admin menu does not show on top of any of the page.

  • #9665

    Jewel Theme
    Support
    Posts: 1048

    Hello sekou,
    I have answered you on ThemeForest. Please send your WordPress Admin access in Private. Let me see what’s going on there.
    Thanks

  • #9666

    Jewel Theme
    Support
    Posts: 1048

    Hello sekou,
    Please move your Domain to the Main Domain. It’s a temporary Domain. Server cann’t includes required files on this Temporary Domain.
    Thanks

  • #9730

    sekou
    Customer
    Posts: 16

    There is no test server, the wp install is on the live server with all the other live sites.
    I even put it on my other server which is also live and I am getting the same results.
    The other server is http://107.170.38.118/chg/
    Please provide me the steps to solve this issue.

  • #9732

    jemee
    Support
    Posts: 316

    Hi sekou,
    Please send us your Website access and Cpanel access.
    Thank You

  • #9733

    sekou
    Customer
    Posts: 16
    This reply has been marked as private.
  • #9735

    jemee
    Support
    Posts: 316

    Thank You. We will solve your problem ASAP.

  • #9736

    sekou
    Customer
    Posts: 16

    Please also provide the steps you took to solve this.

  • #9738

    jemee
    Support
    Posts: 316

    Okay. Let us solve these problems first then we will provide you step by step guide.

  • #9739

    sekou
    Customer
    Posts: 16
    This reply has been marked as private.
  • #9740

    jemee
    Support
    Posts: 316

    Hi sekou,
    You have sent me temporary domain access. I need your hosting access and domain access. Check the attachment image, I have marked 2 domain. For this reason, this Theme is missing some files. You have to send me the exact domain and hosting access.

    Attachments:
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  • #9742

    sekou
    Customer
    Posts: 16
  • #9743

    sekou
    Customer
    Posts: 16
    This reply has been marked as private.
  • #9744

    jemee
    Support
    Posts: 316

    I think themanoratstmarys.org is your main domain. Your URL has two extension named .org and .com. A single domain has only a single extension. Can you send me your hosting access? Where you have hosted your website?

  • #9747

    sekou
    Customer
    Posts: 16
    This reply has been marked as private.
  • #9748

    jemee
    Support
    Posts: 316

    Okay. Now please send me the access of your rackspace host account.

  • #9749

    sekou
    Customer
    Posts: 16

    I can not provide you with that access.

  • #9750

    jemee
    Support
    Posts: 316

    Okay. Now, You have to follow my guideline.
    1st, log in your hosting and go to any website directory.
    2nd, Create a folder named memorials or other.
    3rd, Install WordPress into this Folder.
    4th, Upload this Theme into Themes folder.
    5th, send me your this new WordPress dashboard access.

    Thank You

  • #9751

    jemee
    Support
    Posts: 316

    This this URL looks like – http://www.themanoratstmarys.org/memorials and the website login URL looks like – http://www.themanoratstmarys.org/memorials/wp-admin

  • #9752

    sekou
    Customer
    Posts: 16
    This reply has been marked as private.
  • #9753

    sekou
    Customer
    Posts: 16
    This reply has been marked as private.
  • #9754

    Jewel Theme
    Support
    Posts: 1048

    Hello sekou,
    I’m working on your existing website. I’m almost done.
    Thanks

  • #9755

    Jewel Theme
    Support
    Posts: 1048

    Hello Sekou,
    I’ve fixed all Problems relates with your website. Please check it now. I couldn’t Import Sliders because of your “Upload Max Filesize” is 8M.
    Please do it by yourself.

    Thanks

  • #9756

    sekou
    Customer
    Posts: 16

    Great, thank you.
    What did you do to fix this?

  • #9773

    sekou
    Customer
    Posts: 16

    Hi,
    The photo gallery and testimonials at the bottom of the home page do not show up/work.

    Please provide a fix.

    http://www.themanoratstmarys.org.php56-18.dfw3-2.websitetestlink.com/

    Also there is some error showing up on the wp importer.

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