Forum WordPress Themes DO Theme Destroyed my site

This topic contains 37 replies, has 4 voices, and was last updated by  Jewel Theme 1 year, 4 months ago.

  • Author
    Posts
  • #10358

    joe
    Customer
    Posts: 17

    I am going to blunt:

    I need help now. If I don’t get it. I’m going to take legal action.

    I installed your incomplete theme. When I tried to switch themes I now get this error:

    Fatal error: Call to undefined function ebor_get_blog_layouts() in /home2/phpexec/public_html/wp-content/plugins/Ebor-Framework-master/shortcodes/vc_blocks/vc_blog_block.php on line 179

    I can’t access WP. I can’t access my site. And our site is completely down. I will take legal action if I don’t get a response soon.

  • #10359

    joe
    Customer
    Posts: 17

    I fixed it…. man. I’m so disappointed with this theme. It was so beautiful. But… the execution is so poor. Column padding is messed up by DEFAULT… so many changes we had to wait…

  • #10360

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    We don’t have any kind of problem in our end. Also checked the file.
    Will you please share how you’ve fixed this problem?
    We will definitely update our Theme.
    Thanks

  • #10361

    joe
    Customer
    Posts: 17

    Fatal call error…

    Had to disable all plugins by changing folder to plugins.hold (only had installed your plugins).

    Then had to manually update theme, reactivate all plugins by changing back folder name..

    anyone with limited dev skills would have had a meltdown. This isn’t cool, guys.

    I still can’t change the flipping box colors or set a style color theme.

  • #10364

    Jewel Theme
    Support
    Posts: 1002

    Hello Joe,
    Thanks for all of those information.
    Flip Box Colors options were added on updated version. Please take a look at the attached file.
    Definitely, we will fix the Plugin issues.
    We’ve noted your suggestions, we will update our Theme asap.
    Thanks again

    Attachments:
    You must be logged in to view attached files.
  • #10372

    joe
    Customer
    Posts: 17
    This reply has been marked as private.
  • #10373

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    Thanks a lot for your co-operation. Please send your FTP access also, if I get any problems then I can fix it instantly.

    Thanks

  • #10375

    joe
    Customer
    Posts: 17
    This reply has been marked as private.
  • #10376

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    Check it now, I’ve changed the First Box color for the Test Purpose. Change chose by yours one 🙂
    Hope you like it.
    Thanks

  • #10383

    joe
    Customer
    Posts: 17
    This reply has been marked as private.
  • #10384

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    It’s default BootStrap’s CSS. Do you want to reduce the space ?
    If yes, then please let me know.
    It’s 4am here and I’ve to go bed now. Please allow me to do your fixes in Day time.

    Thanks

  • #10464

    joe
    Customer
    Posts: 17

    Ok thank you…

    So far here are the bugs:

    In the front page I can’t add more than two photos… the last 2 are cut off.

    The spacing between the rows are huge. Try it. Add one row then another and the spacing is huge. So I have to cram everything into one row.

    I can’t change the colors on a lot of things. Just the ones you changed. But if you look, the color options aren’t there on a lot of the DO options.

    On mobile a lot of elements break or get out of place.

    thank you.

  • #10481

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    We’re working on Theme Updates. I’ve seen those. In next updates, all those issues will be fixed.
    Thanks

  • #10482

    joe
    Customer
    Posts: 17

    I can’t wait until your next update. I’ve been really patient. You said you’d help me. Some of those changes are site breaking.

  • #10483

    Jewel Theme
    Support
    Posts: 1002

    I helped you. I’m also working on your fixes. Both will take some time.

  • #10486

    joe
    Customer
    Posts: 17

    Hello joe,
    It’s default BootStrap’s CSS. Do you want to reduce the space ?
    If yes, then please let me know.
    It’s 4am here and I’ve to go bed now. Please allow me to do your fixes in Day time.

    Thank you.

  • #10487

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    I’ve asked you the Question. Do you want to reduce the Default space?
    You didn’t respond… So, How I will touch your site ?
    Thanks

  • #10488

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    We’ve given all Demo Data. If you’ll use them and edit as your need then it would be easier to you.
    Thanks

  • #10489

    Jewel Theme
    Support
    Posts: 1002

    Your Home Team Problem fixed. Check it.

  • #10490

    Jewel Theme
    Support
    Posts: 1002

    You can Change Color on Every Section. Please use Design Options on Row Setting of Visual Composer. We’ve already given flexibility to user friendly. If you provide us few Screenshots. Then it will be easier for us to understand and it will time saver for both end also.
    We’re very serious about Quality of our Product. Also Improving by taking Suggestions of our Clients like yours 🙂
    Please co-operate with us. We are trying our level best.
    Thanks

  • #10491

    joe
    Customer
    Posts: 17

    login and you’ll see it.

    You have my credentials. I don’t have color options. The spacing is too large. And I can’t add more than two images in a row on the front page.

    if you Fix this we’re good. It’s the least you can do considering you broke the terms of agreement and released an unready product.

  • #10492

    Jewel Theme
    Support
    Posts: 1002

    I’ve already fixed the Team Image problem, more than two images now. You can check now. Actually there’s no problem. Somehow Visual Composer doesn’t save the options.
    I’ve the credentials and I’ve fixed your problem. From next time please indicate with screenshots, it’ll be better for me to understand.
    We did lots of testing before releasing our Product. None of any product can achieve 100% satisfaction. We’re trying our level best.
    Thanks for understanding.

  • #10521

    joe
    Customer
    Posts: 17
    This reply has been marked as private.
  • #10523

    joe
    Customer
    Posts: 17

    Also can you help me fix the spacing? If you tell me where to fix I’ll give it a shot.

  • #10528

    joe
    Customer
    Posts: 17

    Hello? Can you please help me?

    Only errors left

    – spacing

    – DO Flip Boxes don’t flip on mobile (iOs)

  • #10529

    jemee
    Support
    Posts: 311

    Hello joe,
    Please check this out. We have solved your problem.
    Thank You

  • #10544

    joe
    Customer
    Posts: 17

    Hello can you please help with my site?

    The statistics don’t work correctly on mobile… they start too late and reset… iOS iphone 6plus..

    Thank you. Please let me know if this is active messaging.

  • #10545

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    We’ll check on iOS and iPhone 6Plus. We’ll let you know. Thanks for informing.
    Thanks

  • #10547

    Labluzzaman
    Support
    Posts: 539

    Hello joe,
    I think your problem is solved, please take a look there and notify us about it.

    Thanks

  • #10641

    joe
    Customer
    Posts: 17

    Guuyssssss spacing problem is sitll there :(:(:(:(

    February Madness Your Madness Your Choice!

    Look at the last bar where it says Smack Talking Corner…

    for the others I had to use ridiculous padding to fix (-80px)

  • #10643

    Jewel Theme
    Support
    Posts: 1002

    Hello Joe,
    This not a issue. Don’t understand why you’re facing this kind of problems. You can solve the spacing problem by yourself.
    Go to Edit Page>Edit with Visual Composer. Adjust Margins and Paddings from Visual Composer.
    You supposed to give us 5 star Ratings with some good comments.
    Thanks

  • #10644

    joe
    Customer
    Posts: 17

    It is an issue.

    Dude, the padding and spacing are irrelevant. Look at the page I showed you. Go in, you have the details. Look at how it looks on mobile and look at how it looks on chrome. It’s bugged.

  • #10645

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    Please give a screenshot via http://prnt.sc/
    Where you don’t want the spacing. Please do it. We’ll fix your problem just now.
    Thanks

  • #10646

    Jewel Theme
    Support
    Posts: 1002

    You’re using external Plugins or something else. We’re not responsible for this issue.

  • #10647

    joe
    Customer
    Posts: 17

    Wrong. This problem was persistent with the install where you broke my site because of how poor it was released. Everything is logged. This has been my worst experience with a theme ever. I’ve never had this many problems and I’m not the only one. I mentioned this problem before and now you’re saying it’s my fault. Wow. Really disappointing.

  • #10651

    Jewel Theme
    Support
    Posts: 1002

    Hello joe,
    All the time you’ve mentioned about bugs, it’s also needed for us. But if you’re familiar with Visual Composer then you’ll not say this is a bug. Please give 5 mins familiar with Visual Composer then let me know about padding issue. You can do everything you want with Visual Composer.

    Many times I’ve asked for screenshots from you, where you want to remove padding or something else. But you didn’t mentioned anything without saying we’re always wrong… It’s also making mis-communication and time wasting for both ends. One screenshot say’s everything and save many hours….

    Thanks

  • #10652

    joe
    Customer
    Posts: 17
    This reply has been marked as private.
  • #10653

    Jewel Theme
    Support
    Posts: 1002

    Fixed your padding issue. Told you before that the problem wasn’t on our Theme. You’ve messed the Visual Composer Settings. If you don’t make any settings, let us know we will do it for you.
    Thanks

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