Forum WordPress Themes Angels Unable to Customize

This topic contains 17 replies, has 2 voices, and was last updated by  Jewel Theme 11 months, 1 week ago.

  • Author
    Posts
  • #11981

    igoldstein83
    Customer
    Posts: 8

    I installed everything and I’m unable to overwrite anything in the customization settings. Can you help?
    Thanks,
    iris

  • #11982

    igoldstein83
    Customer
    Posts: 8
    This reply has been marked as private.
  • #11988

    Jewel Theme
    Support
    Posts: 1002

    Please send your Purchase Key and website access. Where you wants to customize, please share your Screenshots to upload elsewhere.
    Thanks

  • #12000

    igoldstein83
    Customer
    Posts: 8
    This reply has been marked as private.
  • #12002

    Jewel Theme
    Support
    Posts: 1002

    Hello igoldstein83,
    Thanks for verifying yourself. You’ve forgot to send your Website Address. Please send your Website Address, Website Admin username and Password. I don’t know which access you’ve sent !
    Thanks

  • #12003

    igoldstein83
    Customer
    Posts: 8
    This reply has been marked as private.
  • #12007

    Jewel Theme
    Support
    Posts: 1002

    You did the wrong. You’ve Installed whole Package Folder Downloaded From ThemeForest. Please UNZIP the Downloaded Package you’ve Downloaded from ThemeForest. You’ll see another ZIP file named “angels.zip”, this is the main WordPress Theme File. Install this file, everything will be fine.
    Please send your Hosting(CPanel) Access. I’m doing this job for you.
    Thanks

  • #12008

    igoldstein83
    Customer
    Posts: 8
    This reply has been marked as private.
  • #12009

    Jewel Theme
    Support
    Posts: 1002
    This reply has been marked as private.
  • #12010

    igoldstein83
    Customer
    Posts: 8
    This reply has been marked as private.
  • #12011

    Jewel Theme
    Support
    Posts: 1002

    With FTP, it will be taken whole night to remove all files from Server. If you send Godaddy access, it will be within in few minutes.
    Thanks

  • #12012

    Jewel Theme
    Support
    Posts: 1002

    It’s 1:25am here. I’m going to bed now. I will take a look at morning.
    Thanks

  • #12013

    igoldstein83
    Customer
    Posts: 8
    This reply has been marked as private.
  • #12014

    Jewel Theme
    Support
    Posts: 1002

    You’ve a Strange Server. I cann’t upload Theme via WP Dashboard, not uploading anything. Angels doesn’t showing on Themes Listing. Don’t know what to do now. I cann’t see any File Manager on Godaddy.
    Thanks

  • #12020

    igoldstein83
    Customer
    Posts: 8
    This reply has been marked as private.
  • #12029

    Jewel Theme
    Support
    Posts: 1002

    Please upload the theme file only. Let me know if you can upload the Theme via Theme Uploader.
    Thanks

  • #12036

    igoldstein83
    Customer
    Posts: 8
    This reply has been marked as private.
  • #12038

    Jewel Theme
    Support
    Posts: 1002

    Yes, that’s the same scenario from my end also. Please talk with Godaddy about this. They will fix your server issue.
    Thanks

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