Forum HTML Templates ELEVATION Urgent Causes saving problem

This topic contains 9 replies, has 2 voices, and was last updated by  Gayle 2 months, 4 weeks ago.

  • Author
    Posts
  • #15078

    Gayle
    Customer
    Posts: 12

    Hello,

    The theme and all the elements are working pretty well in set up. However one module, Urgent Cause, an element on the demo home page is not functioning properly. I have saved content multiple times taking great care to save the contents in the box AND to update the page. Nothing saves to the content box. Any advice?

    Also, I am wondering if there is a way to sightly adjust the placement of the log in the header. I wish to move it up to center it vertically on the nav bar. Is there any way to do that?

    Thank you for your assistance.

    Best,
    Gayle

  • #15079

    Liton Arefin
    Support
    Posts: 690
    This reply has been marked as private.
  • #15081

    Gayle
    Customer
    Posts: 12
    This reply has been marked as private.
  • #15082

    Gayle
    Customer
    Posts: 12

    Could you also please check for a bug in the Left Video, Right Content block? I have a functioning YouTube URL link in the Visual Composer box that is not showing up on the page.

    Thank you.
    Gayle

  • #15095

    Liton Arefin
    Support
    Posts: 690

    Hello Gayle,
    I need to see the backend. Please send your WP Access.
    Thanks

  • #15098

    Gayle
    Customer
    Posts: 12
    This reply has been marked as private.
  • #15105

    Liton Arefin
    Support
    Posts: 690

    Hello Gayle,
    Fixed your Urgent Causes Problem.
    Now, about Youtube –
    Vimeo FUll URL Video doesn’t have any problems. Only problems on Youtube Videos.
    If your video URL like this-

    then you’ve place like this –

    Means: https://youtube.com/embed/YOUR_VIDEO_ID

    Thanks

  • #15110

    Gayle
    Customer
    Posts: 12

    Thank you for fixing the Urgent Causes box. I was able to add and save copy. However, now I don’t even see the option to add (or replace) the image that is in the background of that container. Am I missing something?

    Another glitch is on the Partners element. It is not allowing me to save more than three partner logo images. It would be helpful to add more. I cannot find where I can set it to show more.

    Thanks,
    Gayle

  • #15117

    Liton Arefin
    Support
    Posts: 690

    Hello Gayle,
    You’ve to Insert Background Image from Row Settings Background Option. I’ve inserted an Image for Background.
    Also there’s no issue on Parteners. I’ve added above 5 pictures.
    Thanks

  • #15119

    Gayle
    Customer
    Posts: 12

    Liton,

    I still cannot add images to Partners. When I click on the + and select an image from the Media Library and click submit NOTHING happens. There is no spinning icon, there is no indication that the file is added. When I check back to the page, no image has been added. The files are not large, I checked that. Do you have any ideas as to why it might be malfunctioning in this case?

    I still cannot add the remaining two partner logos of Jams and Giving Challenge.

    And yes, I had figured out how to add the background picture. My fault for not being thorough before asking.

    Thanks,
    Gayle

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