Forum WordPress Plugins WP Awesome FAQ Pro How to fix collapse / open when updated to awesome FAQ Pro

This topic contains 24 replies, has 5 voices, and was last updated by  jove 1 month, 3 weeks ago.

  • Author
    Posts
  • #11777

    Joanne
    Customer
    Posts: 6

    Hi, I have Divi theme and running WP 4.4.2. I installed WP aweosome FAQ and plugin worked great, then updated to colourdul FAQ Pro for extra features and colour options, have problem now as open / collapse is not working on all faq’s, but stuck on 1st FAQ only. Tried all suggested fixes on your forums, but no success.

    Jo

  • #11778

    Jewel Theme
    Support
    Posts: 1023

    Hello Joanne,
    Thanks for contacting. Please send your FTP and WordPress Admin(You can Create an Admin User for me) in Private Message. Don’t worry, I will solve your problem.
    Thanks

    • #11780

      Joanne
      Customer
      Posts: 6
      This reply has been marked as private.
  • #11784

    Jewel Theme
    Support
    Posts: 1023
    This reply has been marked as private.
  • #11796

    Joanne
    Customer
    Posts: 6
    This reply has been marked as private.
  • #11797

    Jewel Theme
    Support
    Posts: 1023

    Hello Joanne,
    Still I didn’t get anything. Please send plain Text of your website access in via email or here.
    Thanks

  • #11798

    Joanne
    Customer
    Posts: 6
    This reply has been marked as private.
  • #11799

    Jewel Theme
    Support
    Posts: 1023

    Hello Joanne,
    I’ve searched by your Email Address. Didn’t find any records. Did you send in this email jwthemeltd@gmail.com ?
    Please send again. Why not you just copy and paste the info here !!! I also wants to fix your problem asap. Also please let me know that you want all collapse/close or something else ?
    Thanks

  • #11800

    Joanne
    Customer
    Posts: 6
    This reply has been marked as private.
  • #11801

    Joanne
    Customer
    Posts: 6
    This reply has been marked as private.
  • #11804

    Jewel Theme
    Support
    Posts: 1023

    Hello Joanne,
    Your problem has been solved. Please let me know that it’s fine now.
    Link: http://www.accrutus.com.au/faqs

    If everything okay then please change all Credentials.
    Thanks

  • #11805

    Joanne
    Customer
    Posts: 6

    Hi Support,
    Yes issue is fixed and open / collapse is working great.
    thanks,
    Jo

  • #11807

    Jewel Theme
    Support
    Posts: 1023

    Hello Joanne,
    You’re most welcome. Thanks again for using “WP Awesome FAQ Pro” WordPress Plugin.
    Thanks

  • #13103

    Gary
    Customer
    Posts: 6
    This reply has been marked as private.
    • #13106

      Jewel Theme
      Support
      Posts: 1023

      Hello Gray,
      I’ve checked your website. There are few errors on your Homepage. FAQ isn’t working for EasySlider JavaScript Error.
      Let me know do you want to show FAQ’s on sidebar?
      Thanks

  • #13107

    Gary
    Customer
    Posts: 6
    This reply has been marked as private.
    • #13109

      Jewel Theme
      Support
      Posts: 1023

      Solved the Issue. Please check it now.
      Thanks

      • #13110

        Gary
        Customer
        Posts: 6
        This reply has been marked as private.
        • #13111

          Jewel Theme
          Support
          Posts: 1023

          HEllo Gary,
          This is the Settings Page.
          http://www.printcircle.co.uk/wordpress/wp-admin/edit.php?post_type=faq&page=colorful_faq_settings
          On any Post/Page Editor you’ll see “FAQ” Editor Button to insert Shortcode.

          I’ve told you earlier that, your Theme has problem with EasySlider. There’s JavaScript error. That’s why FAQ’s not working properly.

          If you need to solve this issue, please contact with the Theme Developer or send your FTP access and the Theme File. I will do this for you. Though it may take time to fix this issue, I will give priority for your Support.

          Thanks for understanding.

          Thanks

  • #13108

    Jewel Theme
    Support
    Posts: 1023

    Of Course there should be Shortcode Button on Editor.
    Did you Downloaded Package of PRO Version and UNZIP First?
    Please UNZIP FIRST and you’ll see the main Plugin File.
    Okay, I’m doing this for you.
    Thanks

  • #13131

    Gary
    Customer
    Posts: 6
    This reply has been marked as private.
    • #13132

      Jewel Theme
      Support
      Posts: 1023

      It will be very hard for me to find out the Specific file. Please upload your Theme somewhere else like Dropbox and Place the Link in Private Message. It will be easier for me.
      Thanks

  • #16718

    jove
    Customer
    Posts: 2

    I’m having the same problem as Joanne did earlier in this thread in where I updated tp the Pro version and open / collapse is not working on all faqs, but stuck on 1st FAQ only.

    Any fixes for this?

    • #16719

      Liton Arefin
      Support
      Posts: 839

      Hello Jove,
      Please send your WP Access and FTP Access in Private Message.
      Thanks

  • #16720

    jove
    Customer
    Posts: 2
    This reply has been marked as private.

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