Forum › WordPress Plugins › WP Awesome FAQ Pro › How to fix collapse / open when updated to awesome FAQ Pro

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    Topic
  • May 3, 2016 at 5:38 pm #11777

    Joanne
    Customer

    Hi, I have Divi theme and running WP 4.4.2. I installed WP aweosome FAQ and plugin worked great, then updated to colourdul FAQ Pro for extra features and colour options, have problem now as open / collapse is not working on all faq’s, but stuck on 1st FAQ only. Tried all suggested fixes on your forums, but no success.

    Jo

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    Topic
Viewing 16 reply threads
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    Replies
    • May 3, 2016 at 5:57 pm #11778

      Jewel Theme
      Support
      Posts: 1051

      Hello Joanne,
      Thanks for contacting. Please send your FTP and WordPress Admin(You can Create an Admin User for me) in Private Message. Don’t worry, I will solve your problem.
      Thanks

      • May 4, 2016 at 12:11 pm #11780

        Joanne
        Customer
        Posts: 6
        This reply has been marked as private.
    • May 4, 2016 at 5:38 pm #11784

      Jewel Theme
      Support
      Posts: 1051
      This reply has been marked as private.
    • May 5, 2016 at 11:33 am #11796

      Joanne
      Customer
      Posts: 6
      This reply has been marked as private.
    • May 5, 2016 at 12:25 pm #11797

      Jewel Theme
      Support
      Posts: 1051

      Hello Joanne,
      Still I didn’t get anything. Please send plain Text of your website access in via email or here.
      Thanks

    • May 5, 2016 at 1:45 pm #11798

      Joanne
      Customer
      Posts: 6
      This reply has been marked as private.
    • May 5, 2016 at 2:15 pm #11799

      Jewel Theme
      Support
      Posts: 1051

      Hello Joanne,
      I’ve searched by your Email Address. Didn’t find any records. Did you send in this email [email protected] ?
      Please send again. Why not you just copy and paste the info here !!! I also wants to fix your problem asap. Also please let me know that you want all collapse/close or something else ?
      Thanks

    • May 5, 2016 at 4:25 pm #11800

      Joanne
      Customer
      Posts: 6
      This reply has been marked as private.
    • May 5, 2016 at 4:27 pm #11801

      Joanne
      Customer
      Posts: 6
      This reply has been marked as private.
    • May 6, 2016 at 1:19 am #11804

      Jewel Theme
      Support
      Posts: 1051

      Hello Joanne,
      Your problem has been solved. Please let me know that it’s fine now.
      Link: http://www.accrutus.com.au/faqs

      If everything okay then please change all Credentials.
      Thanks

    • May 6, 2016 at 8:27 am #11805

      Joanne
      Customer
      Posts: 6

      Hi Support,
      Yes issue is fixed and open / collapse is working great.
      thanks,
      Jo

    • May 6, 2016 at 12:30 pm #11807

      Jewel Theme
      Support
      Posts: 1051

      Hello Joanne,
      You’re most welcome. Thanks again for using “WP Awesome FAQ Pro” WordPress Plugin.
      Thanks

    • August 29, 2016 at 5:46 am #13103

      Gary
      Customer
      Posts: 6
      This reply has been marked as private.
      • August 29, 2016 at 5:32 pm #13106

        Jewel Theme
        Support
        Posts: 1051

        Hello Gray,
        I’ve checked your website. There are few errors on your Homepage. FAQ isn’t working for EasySlider JavaScript Error.
        Let me know do you want to show FAQ’s on sidebar?
        Thanks

    • August 29, 2016 at 5:41 pm #13107

      Gary
      Customer
      Posts: 6
      This reply has been marked as private.
      • August 29, 2016 at 6:09 pm #13109

        Jewel Theme
        Support
        Posts: 1051

        Solved the Issue. Please check it now.
        Thanks

        • August 29, 2016 at 6:50 pm #13110

          Gary
          Customer
          Posts: 6
          This reply has been marked as private.
          • August 29, 2016 at 7:20 pm #13111

            Jewel Theme
            Support
            Posts: 1051
            This reply has been marked as private.
    • August 29, 2016 at 5:43 pm #13108

      Jewel Theme
      Support
      Posts: 1051

      Of Course there should be Shortcode Button on Editor.
      Did you Downloaded Package of PRO Version and UNZIP First?
      Please UNZIP FIRST and you’ll see the main Plugin File.
      Okay, I’m doing this for you.
      Thanks

    • August 30, 2016 at 10:00 pm #13131

      Gary
      Customer
      Posts: 6
      This reply has been marked as private.
      • August 30, 2016 at 10:33 pm #13132

        Jewel Theme
        Support
        Posts: 1051

        It will be very hard for me to find out the Specific file. Please upload your Theme somewhere else like Dropbox and Place the Link in Private Message. It will be easier for me.
        Thanks

    • June 21, 2017 at 8:38 pm #16718

      jove
      Customer
      Posts: 2

      I’m having the same problem as Joanne did earlier in this thread in where I updated tp the Pro version and open / collapse is not working on all faqs, but stuck on 1st FAQ only.

      Any fixes for this?

      • June 21, 2017 at 11:44 pm #16719

        Liton Arefin
        Support
        Posts: 1433

        Hello Jove,
        Please send your WP Access and FTP Access in Private Message.
        Thanks

    • June 22, 2017 at 4:18 am #16720

      jove
      Customer
      Posts: 2
      This reply has been marked as private.
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