Forum › WordPress Plugins › WP Awesome FAQ Pro › Purchased WP Awesome Pro, but download does not contain correct files to add!

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  • July 17, 2016 at 4:06 am #12706

    Rachel
    Customer

    I am really frustrated as I spent a great deal of time searching for the “best” FAQ plugin. I decided to upgrade and purchase your plugin; however, when I downloaded and opened the zipped file, the documentation states that I need to upload the ccr-colorful-faq-pro file to activate the plugin. Unfortunately, I do not have this file. I also read the documentation in the “readme” file and it provides a totally different file to upload. However, that file does not exist either. Kindly provide me with the correct information and/or files so that I can activate this plugin and fix my site.

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    • July 17, 2016 at 11:54 am #12708

      Jewel Theme
      Support
      Posts: 1051
      This reply has been marked as private.
    • July 19, 2016 at 9:26 pm #12718

      Rachel
      Customer
      Posts: 1

      I downloaded the link, but again, when I try to “add new plugin” through my WP site, I am directed to select a file. I cannot select the entire thing as it downloads unzipped. I need direction on which file to select to upload the plugin.

    • July 19, 2016 at 9:49 pm #12719

      jemee
      Support
      Posts: 465

      Hello Rachel,

      Please send us your Website Dashboard access privately. We will do it for you.

      Thank You

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