At Jewel Theme, we believe in providing our customers with the opportunity to explore and evaluate our products before making a purchase. We offer trial versions or demo features for our products, allowing you to experience their functionality firsthand. We encourage you to thoroughly examine our products or reach out to our friendly support team via email or live chat for any inquiries or assistance. Our dedicated support engineers are here to help and address any questions you may have. You can also contact us at [email protected] or by filling out the contact form provided on our website.
Our Commitment to Your Satisfaction
Our primary mission is to help you achieve your desired online presence and business goals with our products. To ensure that you can make an informed purchase decision, we provide various resources such as live demos, articles, tutorials, documentation, theme previews, detailed descriptions, feature lists, videos, access to our social media channels, and numerous customer reviews.
Our Money Back Guarantee
We are confident that you will be delighted with our Products; however, we understand that circumstances may arise where a refund is necessary. That's why we offer a 14-day money-back guarantee for all our products. If, within 14 days of your original purchase, you find that our theme does not meet your expectations or causes issues, we will gladly provide a full 100% refund.
Your Feedback Matters
During the refund process, we appreciate any feedback you can provide on how we can improve our products and services. At Jewel Theme, we constantly strive to enhance the user experience and empower individuals and businesses through our WordPress products. Our products are designed to incorporate the latest development trends and best practices, catering to the needs of users of all levels and enterprises of all sizes.
Please note that refunds are not applicable to products purchased at a discounted price. Additionally, setup fees for customized products, such as personalized theme modifications, are non-refundable.
Refund Eligibility and Process
To ensure a fair and efficient refund process, please take note of the following:
- Validity of Refund Reason: For claims regarding theme bugs or malfunctions, we will make every effort to resolve the issue for you before considering a refund. We reserve the right to refuse refunds to individuals who act in bad faith or misuse our services.
- Refund Period: Refunds will only be issued within 14 days of the original purchase date. After this time frame, we are unable to process any refunds.
- Exclusions: Refunds are not applicable to discounted products, theme upgrades, or renewals.
Automatic Payments and Subscription Renewals
To ensure that our products remain up-to-date and continuously improved, some products may require annual subscription renewals. While the decision to renew your subscription is entirely up to you, we highly recommend doing so to receive the latest updates and enhancements for our products. Please note that a valid subscription is required to access updates.
If a parent theme subscription expires:
- You won't be able to download any products from your dashboard.
- All extensions associated with the parent theme will be disabled in the download section.
- If your package includes modules, you will need to renew the parent theme to receive module updates since they are distributed through the parent theme.
Please be aware that when you make a purchase using credit/debit cards or PayPal, auto-renewal is enabled by default. It is your responsibility to manage the settings and disable auto-renewal if you do not wish to renew your license after one year.
Acceptance of this Policy
By placing an order for our products, you acknowledge that you have carefully read and fully understand our refund policy, and agree to its terms and conditions. If you do not agree with our policy, we kindly ask that you refrain from making a purchase.
Requesting a Refund
If you believe you are eligible for a refund based on the criteria outlined in this policy, please reach out to us through the contact form on our website. Our expert team will promptly respond to your refund request and provide you with the necessary assistance.
Thank you for choosing Jewel Theme. We are committed to ensuring your satisfaction and success with our products.